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Samsung Electronics America · 7 hours ago

Senior Director of Product Operations

Englewood Cliffs, NJ

Full-time

Onsite

Director/Executive

$278K/yr - $344K/yr

15+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. The Senior Director of Product Operations will be responsible for the strategic and operational execution of product launches and content strategies, collaborating across global teams to enhance digital commerce experiences.

Manufacturing

H1B Sponsor Likely

Responsibilities

Develop and lead overall vision and strategy for merchandizing and product launch operations

Develop and implement content strategies to hyper personalize (1:1) product experiences

Partner with brand marketing & tech teams to build content frameworks that improve conversion rates

Eventually lead the integration of Generative AI tools to enhance rich media creation and dynamic merchandising

Set and continuously refine operation strategy and workflows (short and long term) to deliver on quarterly and yearly business and product goals and KPI targets

Streamline launch processes to accelerate time-to-market through efficient workflows

Program manage new device launches with all cross-functional teams across all lines of businesses

Drive product adoption and sales through targeted content strategies and compelling storytelling

Serve as a key stakeholder and proponent of driving complex projects within cross-functional setup, developing and refining frameworks, aligning on trade-off grounded in data and market analysis, and advancing key initiatives that support corporate-level and division-level priorities

Champion the use of market insights, key online retail trends and shopper insights to drive decision-making and innovation across merchandizing strategy and tactics

Define and track Key KPIs including content engagement rates, page continuation and conversion lift

Optimize site merchandising performance through continuous testing and data-driven insights

Deliver revenue growth during key driver periods through strategic content planning

Enhance catalog accuracy through proposed SKU management system enhancements and continuous process improvements

Improve operational efficiency through automation and process optimization

Manage budgets and resource allocation to maximize ROI on content investments

Ensure merchandizing assortments between all line-of-businesses within the division and across are always well aligned and not duplicative/conflicting

Ensure our division’s seasonal strategies reflects as an exciting customer store experience and yet supports long-term brand and division goals

Provide clear leadership and direction regarding seasonal investments to ensure that smart risks/never-done-before being tested as feasible and that financial targets are met as well

Establish and manage a structured intake process to prioritize and streamline content requests across teams

Implement scalable program management frameworks to optimize team throughput and resource allocation

Develop and monitor capacity planning models to balance workload across content production teams

Align and support successful rollout of Samsung’s new products, marketing and sales efforts

Drive cross-functional alignment through regular plan reviews and stakeholder meetings

Oversee end-to-end vendor relationships for creative services, including contract negotiations, SOW development, and performance management

Establish and manage SLAs with creative agencies and production partners to maintain quality standards

Lead cost negotiations with external partners to ensure optimal value and ROI for content production budgets

Develop and implement vendor evaluation frameworks to assess performance and ensure continuous improvement

Partner with Suwon business leadership to develop high-impact content for seasonal campaigns

Work with team leads to create and execute content programs that showcase Samsung's UVP

Serve as a key liaison between product, engineering, marketing, sales, finance, legal, HR and other leadership teams to deliver key business requests and expand impactful content production, engagement, relevance and revenue growth via content strategy and planning

Build and lead a high-performing, diverse team of content strategists and operations specialists

Foster a culture of innovation, accountability, and continuous improvement

Develop career growth frameworks for program managers, strategists and OPS specialists

Actively listen to all members of the cross-functional team to ensure that innovative ideas are surfaced and acted upon, and that the team is empowered to own the business

Ensure all content meets legal, regulatory, and brand standards

Implement quality control processes to maintain consistency across all digital touchpoints

Qualification

Product OperationsContent StrategyDigital MerchandisingVendor ManagementP&L ResponsibilityE-commerce TechnologiesProgram ManagementStakeholder ManagementTeam DevelopmentLeadership SkillsCommunication SkillsOrganizational SkillsCollaboration Skills

Required

15+ years of experience in product operations, content strategy, or digital merchandising

8+ years in leadership roles with P&L responsibility

Proven ability to align content strategy with business goals and drive measurable outcomes

Build scalable operation capabilities - defining requirements, setting SLA's, improving workflows and partnering with LOB's, engineering and global teams to enhance content platforms

Extensive experience managing creative agencies and vendor relationships

Strong contract negotiation skills with proven ability to optimize costs

Experience developing and managing SOWs for creative services

Prior Product and Program management experience along with Content & Product Operations

Hands-on experience with PIM systems, CMS tools and BI platforms

Strong understanding of e-commerce technologies and digital workflow optimization

Exceptional stakeholder management skills, with experience influencing C-level executives

Track record of building and scaling high-performing teams

Deep expertise in consumer electronics or retail, with a focus on omnichannel experiences

Excellent communications and organizational skills, with the ability to clearly articulate vision, strategy, tactics to achieve the vision and results to different levels of audiences

Have put eCommerce at the center of omnichannel brand story through product passion, merchandising expertise and visual presentation customer lifestyle stories in recent experiences at global scale

Have latest knowledge of digital consumer shopping behavior and trends and understands how technology influences and enables frictionless ecommerce

Bachelor's degree in Business, Marketing, Engineering or related field

Preferred

Gen AI tools leveraged in recent roles

MBA or equivalent advanced degree preferred

Benefits

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 6 months)

Paid Time Off

Student Loan Program (after 6 months)

Wellness Incentives

MBO bonus compensation, based on company, division, and individual performance

Company

Samsung Electronics America

Glassdoor3.6

Samsung Electronics America engages in high-tech electronics manufacturing and digital media.

Founded in 1978

Ridgefield Park, New Jersey, USA

5001-10000 employees

http://www.samsung.com/us/

H1B Sponsorship

Samsung Electronics America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (193)

2024 (160)

2023 (160)

2022 (183)

2021 (146)

2020 (105)