Invoca · 2 hours ago
Training and Enablement Program Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $115K/yr
5+ years expInvoca is the industry leader in AI and machine learning-powered Conversation Intelligence. The Training & Enablement Program Manager will serve as the operational backbone of Invoca's Revenue Enablement function, driving the tactical rhythm of enablement and ensuring that customer-facing teams are equipped to perform at a high level.
Artificial Intelligence (AI)Digital MarketingSpeech Recognition
Responsibilities
Operationalize the enablement roadmap — translating strategy into structured workstreams, deliverables, and measurable outcomes
Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs
Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting)
Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions
Maintain process documentation for enablement operations — templates, checklists, workflows
Manage the LMS and CMS ecosystems (Skilljar, Highspot, or equivalent), including content organization, tagging, version control, and access
Partner with SMEs and managers to build and publish new content (e.g., playbooks, certifications, role-specific learning paths)
Maintain and optimize onboarding and everboarding learning journeys across GTM roles
Track content utilization and performance analytics to inform continuous improvement
Own administrative processes for enablement systems — user setup, reporting, and troubleshooting
Define and manage enablement metrics and dashboards to track participation, engagement, certification progress, and business impact
Leverage data to identify skill gaps, training needs, and areas for reinforcement
Report key insights to leadership and stakeholders on the impact and ROI of enablement programs
Partner with RevOps, RevTech, and Product Marketing to align enablement efforts with evolving business needs
Serve as the operational liaison between Enablement and the broader GTM org — ensuring clarity, consistency, and follow-through on enablement initiatives
Support key GTM events, including annual Kickoff, Connect sessions, and enablement workshops
Qualification
Required
5+ years of experience in enablement, training operations, program management, or a similar GTM support function — ideally in a B2B SaaS environment
Demonstrated ability to operationalize programs and manage complex cross-functional initiatives
Experience with LMS/CMS tools (e.g., Skilljar, WorkRamp, Highspot, Seismic)
Familiarity with CRM and GTM systems (Salesforce, Salesloft, Gong, ZoomInfo)
Advanced organizational and project management skills — comfortable managing multiple moving parts under tight timelines
Strong analytical skills and attention to detail; able to interpret data and translate insights into action
Exceptional communication and relationship-building skills across all levels of the organization
Bias for action — self-starter with a 'get it done' mentality and strong ownership mindset
Flexible, agile, and able to navigate ambiguity with composure
Benefits
Flexible Time Off (FTO) - Invoca encourages a work-life balance for our employees. We also offer 16 paid holidays, Compassionate Leave, volunteer time, and more.
Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock options - All employees are invited to ownership in Invoca through stock options.
Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
Company
Invoca
Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams
201-500 employees
H1B Sponsorship
Invoca has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$201.5MKey Investors
Silver Lake WatermanMorgan Stanley Alternative Investment PartnersAccel
2022-06-14Series F· $83M
2019-10-17Series E· $56M
2016-03-30Series D· $30M
Leadership Team
Gregg Johnson
CEO
Teresa Dietrich
Chief Technology Officer
Recent News
2025-11-14
Destination CRM
2025-11-07
Company data provided by crunchbase