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SafeNest · 1 month ago

Front Desk & Support (Admin)

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $16.50/hr

SafeNest is a leading organization in the fight against domestic and sexual violence, dedicated to providing support and services to those affected. The Front Desk & Support (Admin) position serves as the first point of contact for clients and community members, managing intake processes, scheduling, and ensuring a welcoming environment while supporting the clinical team.

CharityNon ProfitService Industry

Responsibilities

Ensure strict confidentiality when handling client information, adhering to HIPAA regulations at all times

Assess and redirect crisis calls to the main office crisis line, determining callers' eligibility for services, and providing necessary referrals

Pre-screen callers for participation in domestic violence, sexual violence, and batterers' treatment counseling groups

Coordinate and schedule appointments for orientations, intake sessions, and ongoing counseling with therapists

Conduct initial phone interviews with clients in a compassionate and empathetic manner, gathering essential information

Greet and direct clients and visitors to the appropriate staff, creating a welcoming and supportive atmosphere

Assist donors presenting in-kind donations, expressing professionalism and appreciation

Maintain meticulous client files, ensuring accuracy, completeness, and timely data entry in accordance with supervisor guidelines

Support the collection and documentation of client fee payments, following established operational procedures

Process counseling referrals from external agencies, including CPS, courts, and other partner organizations

Work with court-ordered clients for the Batter’s Intervention Program and Anger Management classes

Accept, distribute, and organize incoming mail and packages for office staff

Participate actively in team meetings, agency staff meetings, and required training sessions

Foster effective collaboration with volunteers and staff members to ensure smooth office operations

Conduct thorough insurance verifications for clients enrolled in counseling programs, helping to streamline access to vital services

Qualification

Client ScreeningDatabase ManagementCrisis ManagementBilingual ProficiencyDiversityEthicsOrganizational SupportJudgmentPlanning/OrganizingProfessionalismAttendance/PunctualityProblem SolvingOral CommunicationWritten CommunicationTeamwork

Required

Problem Solving: Identifies and resolves issues promptly by gathering relevant information and developing alternative solutions. Collaborates effectively in group problem-solving, using logic and reasoning, even when addressing emotional topics

Oral Communication: Communicates clearly in both positive and challenging situations. Listens actively, seeks clarification when needed, and responds thoughtfully to questions. Communicate effectively with all clients, including clients enrolled in Batter's Intervention Program and Anger Management classes

Written Communication: Produces clear and concise written content, ensuring accuracy in spelling and grammar. Adapts writing style to meet the needs of the audience. Communicate effectively with all clients, including clients enrolled in Batter's Intervention Program and Anger Management classes

Teamwork: Demonstrates a balance between individual and team responsibilities. Values others' perspectives and is open to feedback, fostering a collaborative team environment. Prioritizes the success of the team over personal interests and supports the efforts of others to achieve success

Diversity: Demonstrates respect and sensitivity toward cultural differences and diversity. Actively promotes a respectful, harassment-free environment

Ethics: Upholds the highest ethical standards and adheres to Safe Nest's core values. Maintains confidentiality and exercises discretion at all times

Organizational Support: Adheres to policies and procedures while actively supporting the goals and objectives of Safe Nest

Judgment: Exhibits sound judgment by making informed decisions and providing clear, rational explanations for choices. Involves the appropriate individuals in the decision-making process in a timely manner

Planning/Organizing: Effectively manages time and resources, prioritizing tasks and developing realistic action plans

Professionalism: Maintains composure under pressure, treating others with respect and consideration, regardless of their role or status. Takes responsibility for actions and consistently follows through on commitments

Attendance/Punctuality & Dependability: Consistently arrives on time and ensures work responsibilities are met. Takes ownership of actions and follows management direction. Willing to work extra hours when necessary to achieve organizational goals