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Mesa Power Solutions · 16 hours ago

TOC Technician I

Loveland, CO

Full-time

Onsite

Entry Level

1+ years exp

Mesa Natural Gas Solutions LLC is a growth-oriented company focused on providing reliable power solutions to industrial markets. As a TOC Technician I, you will maintain uptime through 24/7 monitoring and technical support, assisting field technicians and troubleshooting system alerts. This role requires strong problem-solving skills and effective communication to ensure operational issues are resolved promptly.

EnergyOil and Gas

Responsibilities

Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP)

Exercises independent judgement and to assist technicians in troubleshooting

Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues

Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution

Assists with any requests for support

Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard

Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide

Understands current organizational hierarchy in field operations across the Mesa footprint

Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership

All other duties assigned

Qualification

Mesa software knowledgeOperational data analysisTroubleshooting skillsCustomer service experienceData entry/analytics experienceProfessional phone etiquetteMicrosoft WordMicrosoft ExcelVerbal communicationWritten communicationTime managementTeam collaborationProblem-solving

Required

High School or GED

AVAILABLE TO WORK NIGHT SHIFT EVERY 6-8 WEEKS!

Must be able to fluently speak, write, and read in English

Must be able to pass a WorkSTEPS physical

Willingness to work flexible hours including occasional evenings and weekends as required

Willing to consent to and pass a background check and drug screening

Preferred

1 year previous related experience

1 year customer service experience

Any data entry/analytics experience

Honorably discharged service veterans are preferred

Benefits

Competitive base pay

401k plan

Paid time off for vacation, holidays, birth or adoption of a child, and bereavement

Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for

Employee Assistance Programs

Life insurance

Short and Long term disability insurance

Critical Health and Accident insurance

Company

Mesa Power Solutions

We are a leading energy services provider specializing in the engineering, manufacturing, sales, leasing, and operations of cutting-edge power technology including natural gas and liquid propane-powered generator sets and microgrids.

Founded in 2014

Evansville, Indiana, USA

1001-5000 employees