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HALOS Body Cameras · 1 month ago

Technical Support Engineer 1

Dallas, TX

Full-time

Onsite

Entry Level

2+ years exp

HALOS Body Cameras is an advanced body camera and cloud software scaleup, dedicated to safety and innovation in security and law enforcement. They are seeking a Technical Support Engineer 1 to provide frontline customer support, manage technical issues, and collaborate with the sales team to enhance the customer experience.

Cloud ComputingDigital MediaProduct DesignSoftware

Responsibilities

Provide level 1 frontline support via telephone, email, and other communication channels in the US, engaging with customers to efficiently diagnose and resolve their technical issues

Perform provisioning of customer orders by configuring and testing body cams before shipping to customers

Operate a ticketing system to efficiently manage, resolve and track various customer issues, ensuring their resolution in a timely manner

Conduct on demand training with clients and staff to enhance their understanding of our products and services

Provide timely and accurate feedback to customers, keeping them informed of the progress of their technical inquiries

Collaborate with the US sales team to address technical and operational requests, ensuring a smooth customer experience