Apply on Employer Site

General Dynamics Information Technology · 12 hours ago

F-35 Help Desk Specialist | Active Secret clearance

Patterson, OH

Full-time

Onsite

Senior Level

$29.43/hr - $39.81/hr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. They are seeking a Help Desk Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, while ensuring timely resolution and customer satisfaction.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides first-tier software, hardware and printing technical assistance to computer users

Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically

May provide assistance concerning the use of computer hardware, software, and printing

Responds to and diagnoses problems through discussions with users

Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems

Serves as focal point for customer concerns

Documents, tracks, and monitors the technical problems to ensure a timely resolution

Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem

Simulates or recreates user problems to resolve operating difficulties

Recommends systems modifications to reduce user problems

A working knowledge of the M365 office suite, MS Teams, and the windows operating system

Qualification

BMC Remedy Ticketing SystemHelp Desk SupportCompTIA Security+ CETechnical SupportMicrosoft Azure FundamentalsCustomer ServiceTeam CollaborationProblem Solving

Required

Active Secret clearance

5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer

Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate

Experience with Remedy/Help Desk Management Systems

Progressive experience in the management of a technical support team

Experience developing and providing Service Level Agreements and Help Desk deliverables

Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals

BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree

US Citizenship required

Benefits

Comprehensive benefits and wellness packages

401K with company match

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees