Golden 1 Credit Union · 8 hours ago
Stockton Morada Branch - Member Service Specialist IV (Full-Time/Part-Time)
Stockton, CA
Full-time, Part-time
Onsite
Mid, Senior Level
$25.50/hr - $25.50/hr
3+ years expGolden 1 Credit Union is a financial institution dedicated to providing excellent service to its members. The Member Service Specialist IV will process financial transactions, assist members with their banking needs, and identify opportunities to enhance member experiences through various products and services.
BankingFinanceFinancial Services
Responsibilities
Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer
Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance
Assesses members needs while processing transactions
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union
Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc
May be required to take the lead for open and closing responsibilities in the absence of Associate Branch Manager and/or Branch Manager
May be required to run the branch in the absence of the Associate Branch Manager and/or Branch Manager
Activates alarm
Assists Branch management in coaching branch staff to meet or exceed all member service objectives
Verifies signature cards in ECM (Enterprise Content Management)
Check acceptance approval within assigned limits
Ensures confidentiality of all member and credit union information
Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions
Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed
Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions
Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system
Enroll members in the different channels that Golden 1 uses: online, mobile, etc
Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals
Process consumer loan applications and completes the fulfillment of loan when appropriate
Approves signature cards
Audits loan reports and provides coaching as needed to avoid future errors
Provide approvals based on authorized limits as assigned by the Branch Manager
Notarizes member documents (certification of trust, etc.)
Processes and approves medallion stamp requests
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position
Interacts professionally with members
Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication
Effective listener. Communicates with empathy. Associates member needs based on conversation to G1 products and services
Overcomes basic objection or resistance through conversation
Works as part of a team
Accepts constructive feedback positively and utilize it to help personal and professional development
Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1
Communicates the "why", not just the "how" or "what"
Overcomes member objections and resistance with a calming and reassuring presence
Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience
Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations
Comfortable and calm during conflict resolution dialogues
Polished coaching and leadership skills
Delivers feedback in an objective and effective manner
Effective delegation skills; e.g. knows when to delegate and when to lead
Identifies appropriate and inappropriate behaviors and communicates within the appropriate channels
Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting, Operations Advisors, Auditing, and Corporate Services/Facilities. Internal conversations are more research focused (e.g., fraud avoidance and account research)
Provides assistance to Branch Management in coaching, performance and corrective action conversations with MSS I, II, and III’s
Assist management in leading branch meetings, quarterly security meetings, and daily huddles
Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed
Qualification
Required
High School or GED required
Advanced knowledge in Federal Rules and Regulations as applied to credit unions
Advanced knowledge in G1 products (consultative)
Advanced knowledge in deposit fulfillment (with Subshares) and Fulfillment
Advanced knowledge in Deposit Services
Advanced knowledge in Lending Services
Advanced knowledge in employee handbook
Advanced knowledge in Knowledge Base (G1 policies and procedures)
Advanced knowledge in cash handling
Advanced knowledge in teamwork
Advanced knowledge in customer service
Advanced knowledge in Loan Auditing/Reporting
Advanced knowledge in SIG cards
Basic knowledge in Microsoft Office (Word, Excel, Outlook and PowerPoint)
Basic knowledge in eFunds
Basic knowledge in EnAct (referrals, uncovering opportunities and reviewing balances)
Basic knowledge in ECM
Basic knowledge in Springboard
Basic knowledge in DSUI / TNav
Basic knowledge in SBO
Basic knowledge in HRIS (ADP)
Basic knowledge in Concur
Basic knowledge in Relationship Manager
Proficient adding profiles and updating tasks, activities and notes in EnAct
Proficient in Maestro and LPQ
Advanced knowledge in Bridger--Reporting Capability
Advanced knowledge in Card@Once--Reporting Capability
Advanced knowledge in WireExchange--Approval Knowledge
Advanced knowledge in Staff Pro/Cash Tracker
Advanced knowledge in Kiran
Advanced knowledge in Visa Cats
Advanced knowledge in Performance Pro
Certified Notary Public
Successful completion of Medallion certification
Preferred
Minimum two plus year in a leadership role at another financial institution
1.5+ year in a Member Service Specialist III role
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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