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NYS Office of Information Technology Services · 11 hours ago

Technology Analyst 2 (Human-Centered Design) - SP13

Albany, NY

Full-time

Onsite

Mid, Senior Level

$96K/yr - $121K/yr

6+ years exp

The New York State Office of Information Technology Services (ITS) provides operational support for various applications across New York State Agencies. The Technology Analyst 2 (Human-Centered Design) will design and implement business systems and tools to enhance ergonomic comfort and accessibility, collaborating with managers and IT professionals to meet user needs.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

Responsibilities

Work planning and oversight, technical problem solving and communication / collaboration with other teams within business functions

Support less-experienced team members in interface design, development, and implementation

Provide leadership for assigned organizational responsibilities, programs, and personnel, including team collaboration, work processes, infrastructure, and technical oversight

Assess departmental needs to determine optimum utilization for interfaces

Translate user research data into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for system operators

Oversee and monitor ongoing data exchange and interface operations

Coordinate, test, and perform system and software upgrades to the interface engine(s)

Assist with producing thought leadership resources such as whitepapers and presentations

Prepare, coordinate, and conduct both predictive and empirical workload analysis as well as usability assessments

Use one or more industry standard design and prototyping tool to create wireframes, visual designs, and interactive prototypes

Maintain skills current with industry trends and keep abreast of new developments in the field to best support and advise customers

Act as a team leader as needed and assist less experienced interface engineering staff

Provide support and interact with data exchange partners (internally and externally)

Ensure requirements allocation and interface definition studies translate to customer requirements for hardware and software Human-Systems Integration (HIS) specification and could require functional analysis, timeline analysis, and detail trade studies

Translate business and user requirements and goals into design solutions, as well as present project execution plans and on-time deliverable targets

This position may perform the full range of supervisory duties

Qualification

Human-Centered DesignUser Experience DesignPrototyping ToolsWeb Page DesignJavaScriptHTMLCSSMachine LearningAnalytical SkillsCyber Security KnowledgeProblem-SolvingCommunication SkillsLeadership SkillsAttention to DetailTeam CollaborationContinual Learning

Required

Six (6) years of information technology experience, two (2) years of which must be within the discipline of human centered design

Preferred

Preference for candidates holding relevant Human-Centered Design certification from recognized institutions or software providers

Demonstrated experience with web page design, graphical user interface, and user centered design

Technical proficiency in Human-Centered Design tools

Fluency in a variety of programs, software, and systems such as CSS, HMI, JavaScript, and HTML

Fluent in statistics, machine learning, and scripting

Strong analytical skills to understand and translate business processes into technical requirements

Problem-solving abilities to identify, troubleshoot, and resolve hardware, software, or networking issues

Excellent communication skills to liaise effectively with both technical and non-technical staff, and to explain complex IT concepts in simple terms

Strong leadership and project management skills to oversee the implementation of new systems, ensuring they are completed in a timely manner and within budget

Attention to detail to monitor system performance and to identify any issues or opportunities for improvement

Knowledge of cyber security principles to ensure systems are secure and to protect sensitive data

Ability to work well in a team, collaborating with other IT professionals to create and edit mockups

Continual learning to keep up to date with the latest IT trends and technologies

Benefits

Generous benefits package, worth 65% of salary, including:

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012

Albany, New York, USA

5001-10000 employees