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Capital One · 1 month ago

Sr. Lending Platforms Administrator (Hybrid)

Richmond, VA

Full-time

Hybrid

Mid, Senior Level

$81K/yr - $92K/yr

2+ years exp

Capital One is a financial services company that focuses on helping small businesses succeed. In this role, you will support the Small Business Bank division by enhancing the lending experience for customers and stakeholders through strategic and analytical efforts, while optimizing reporting capabilities within the loan originations platform.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes

Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment

Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience

Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

Build credibility and trust within the team, with our customers and with our stakeholders

Apply strong communication skills to influence business decisions and inspire breakthrough results

Regularly and systematically use data to uncover opportunities, track platform and process performance, and influence decision making

Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

Drive transformational improvements in the customer experience / process

Own the end-to-end reporting suite within loan originations platform–interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals

Stay current with platform enhancements to optimize reporting capabilities and ensure key stakeholders have timely, accurate, and actionable insights