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Fleet Response · 11 hours ago

Third Party Claims Supervisor

Hudson, OH

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Fleet Response is seeking a Third-Party Claims Supervisor to lead a team of claims representatives and specialists. The role involves overseeing the claims process, ensuring compliance with regulations, and delivering exceptional customer service while managing team performance and development.

Management Consulting

Growth Opportunities

Hiring Manager

Amira C.

Responsibilities

Supervise, mentor, and evaluate claims staff, including hiring and training

Oversee the full claims process: intake, investigation, evaluation, negotiation, and settlement

Ensure quality, compliance, and regulatory adherence through regular audits

Act as an escalation point for complex or contentious claims

Monitor team workloads and implement process improvements to optimize efficiency

Serve as liaison with clients, claimants, attorneys, and third parties; prepare reports on trends and performance

Manage claim reserves accurately and coordinate on litigated claims with legal counsel and TPAs

Detect and address potential fraud

Analyze claims data to identify patterns, trends, and opportunities for process improvements

Manage external vendors and service providers to ensure quality and cost-effectiveness

Maintain client relationships, provide updates, and meet service level agreements

Support staff professional development and oversee performance evaluations, promotions, and retention

Track and maintain employee and department licenses, permits, and certifications

Qualification

Claims management systemsClaims experienceInsurance adjuster licensingGeneral liability knowledgeAnalytical skillsMicrosoft Office SuiteCommunication skillsNegotiation skillsConflict resolution skillsAttention to detail