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Strata Clean Energy · 19 hours ago

Account Management Specialist

Durham, NC

Full-time

Hybrid

Mid Level

3+ years exp

Strata Clean Energy is a dynamic company focused on renewable energy solutions, and they are seeking an Account Management Specialist to serve as a liaison for customers and vendors. The role involves facilitating communication, managing accounts, estimating service costs, and supporting business development activities.

Renewable Energy

Responsibilities

Facilitate customer/vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence

Serve as a key triage point for assigned Customer sites

Estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support

Conduct review of contractual requirements to ascertain whether services are in/out of contract scope

Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management

Support collection and documentation of contract information, records, and reports; including but not limited to scope requirements, escalations, extra work orders, guarantees, and warranty support

Contribute to business development activities for add-on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold)

Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests

Manage, review, analyze, and produce reports for work order tickets; crew work activities; site performance; customer reporting deliverables; and executive-level reporting

Perform other duties as assigned, including back-up support to Account Managers

Qualification

Account managementCustomer communicationProject managementMS Office SuiteReporting skillsContinuous improvementDetail-orientedTeam collaborationPresentation skillsOrganizational skills

Required

Minimum: BA/BS or 3-5 years of work experience in related field

Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems

Outstanding presentation, reporting, and communication skills

Experience in delivering client-focused solutions based on customer needs

Identifiable business skills in synthesizing and simplifying complex information to a variety of audiences

Demonstrated skill in identifying the business impact of decisions

Proven ability to manage multiple account management projects at a time while paying strict attention to detail

Evidence of guidance, mentoring and training of colleagues

Demonstrated a commitment to continuous improvement of job methods and processes

Self-starter with ability to work both independently and as part of a team