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NYS Office of Information Technology Services · 5 hours ago

Technology Analyst 1 (Product Management) - SP05

New York, NY

Full-time

Onsite

Mid, Senior Level

$87K/yr - $110K/yr

5+ years exp

The New York State Office of Information Technology Services (ITS) is seeking a Technology Analyst 1 (Product Management) to support and enhance IT products and services for client agencies. The role involves collaborating with business managers and IT professionals to analyze business processes and customer interactions, ensuring efficient delivery of IT solutions.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

U.S. Citizen Only

Responsibilities

Understand the business needs and processes of the organization

Identify opportunities to improve existing ITS products and services

Analyze and interpret data to understand customer behavior and expectations

Collaborate with technical teams to customize and configure IT products to meet business requirements

Train users in the organization on how to effectively use IT products and services

Create and maintain documentation on ITS processes, policies, application configuration and help related materials

Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services

Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed

Monitor the effectiveness of product and service strategies, adjusting as necessary

Qualification

Product managementData analysisTechnical writingBusiness process modelingCustomer serviceProject managementAnalytical skillsDatabase managementData miningCommunication skillsCollaboration skills

Required

Five (5) years of information technology experience, one (1) year of which must be within the discipline of product management

Associate's degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience

Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience

Bachelor's degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience

Bachelor's degree in any field substitutes for two (2) years of general information technology experience

Master's degree or higher in computer science or related field substitutes for one year of general information technology experience

Preferred

Preference for candidates holding relevant technology analyst certification, including but not limited to: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)

Familiarity with data analysis tools like SQL, Excel, or other BI tools

Strong analytical and other skills like data analytics, business process modeling, data mining, and database management to gather, organize, and interpret complex data and translate it into actionable strategies

Excellent communication skills to effectively convey insights from data analysis to non-technical team members and stakeholders

Project management skills to oversee projects from conception to implementation, ensuring all objectives are met on time and within budget

Customer service skills to understand the needs and behaviors of customers, aiming to improve their experience and satisfaction

Technical writing skills to document processes, requirements, and system changes clearly and accurately

Ability to work collaboratively with teams across the organization such as sales, marketing, and IT

Understanding of business processes and strategies to align product/system capabilities with organizational goals

Benefits

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012

Albany, New York, USA

5001-10000 employees