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Heritage Automotive Group · 1 week ago

Internet Sales Consultant / Service Conversion Specialist

United States

Full-time

Remote

New Grad, Entry Level

The Heritage Automotive Group is seeking an Internet Sales Consultant to join their fast-paced online car shopping team. In this role, you will be the first point of contact for internet leads, aiming to convert online interest into appointments for the sales team.

Automotive

Comp. & Benefits

Responsibilities

Respond to all sales internet inquiries in a timely fashion; provide necessary information to potential customers (ie. inventory listings, price quotes, trade values etc.)

Assist customers in selecting vehicles

Understand internet customers’ needs, encourage customers to visit the showroom for proper vehicle demonstration and to close the transaction

Contact and follow up with prospects currently servicing in our service department, convert them to a sales opportunity and appoint them to meet with our sales staff

Maintain customer database of all internet leads using DealerSocket to capture repeat business

Possess current knowledge of all Toyota and Ford vehicles

Other sales and administrative duties as assigned

Qualification

Customer relations managementData entryTelephone skillsOrganizational skillsSales goal setting

Required

Strong computer skills; must be able to utilize our customer relations management software (DealerSocket)

Outstanding telephone skills: the ability to converse comfortably and clearly with many different types of people, and to be courteous, efficient and assertive in dealing with customers

Superior follow-up skills; well organized

Strong skills in data entry and information retrieval from computerized information systems

Ability to work cooperatively with other company staff, and to deal with customers in a courteous and professional manner

Set personal monthly sales goals; attend regular staff meetings