Strongpoint Partners · 6 days ago
Director of TPA Operations, (RPCG)
United States
Full-time
Remote
Lead/StaffStrongpoint Partners is a tech-enabled retirement services platform serving small- to mid-sized businesses. The Director of TPA Operations will oversee operational leadership, client engagement, and team collaboration to ensure efficient workflows and high-quality service delivery.
Financial ServicesHuman ResourcesProfessional ServicesRetirement
Responsibilities
Serve as a primary operational leader for the firm, ensuring smooth, efficient workflows across all departments
Take ownership of day-to-day operational decision-making, problem resolution, and prioritization with clarity and accountability
Identify operational risks and inefficiencies and proactively implement improvements to enhance service delivery and scalability
Handle complex client and advisor calls, providing guidance on plan-related matters and resolving issues with professionalism and confidence
Oversee proposal preparation and collaborate closely with a select group of financial advisors to support new business and client retention
Act as a trusted escalation point for high-level service concerns
Partner closely with the Manager of Defined Contribution Administration to ensure consistent, high-quality plan administration and service outcomes
Work in collaboration with the Office Manager on invoicing, internal operations, and process management
Provide leadership, mentorship, and direction to team members during a period of organizational transition and growth
Participate in budgeting discussions and develop a strong understanding of how operational decisions impact financial performance
Contribute to the development and execution of quarterly company goals, operational priorities, and long-term planning initiatives
Support leadership in maintaining a strong upward growth trajectory through thoughtful planning, operational discipline, and execution
Oversee IT program and initiatives to ensure effective technology support and timely issue resolution
Help evaluate and implement operational and technology enhancements aligned with the firm's growth and compliance needs
Qualification
Required
Significant experience within a mid-sized TPA firm, with demonstrated responsibility for firm-wide operations or serving as a senior operational leader
Proven ability to make informed, independent decisions in a fast-paced, client-focused environment
Strong leadership presence with the ability to guide teams through change while maintaining morale, accountability, and service quality
Excellent communication, organizational, and client service skills
A practical, solutions-oriented mindset with a willingness to take ownership and drive results
Preferred
Experience with the ASC system strongly preferred
Benefits
Flexible Workplace – Hybrid and remote options available for many roles.
Unlimited PTO – Competitive paid time off, including flexible & unlimited options.
Inclusive Environment – A culture that values diversity, collaboration, and respect.
Growth Opportunities – Support for ongoing learning and career development.
Comprehensive Benefits – Health, dental, vision, life, and disability coverage.
Workplace Perks – Incentive bonus programs, flexible hours, & more.
Company
Strongpoint Partners
Strongpoint Partners provides retirement plan administration, payroll, financial, recordkeeping, HR, and fiduciary services.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Hest
Chief Executive Officer
Recent News
Company data provided by crunchbase