Coloplast · 7 hours ago
Guided Support Specialist
Minneapolis, MN
Full-time
Onsite
Entry Level
$46K/yr - $70K/yr
2+ years expColoplast is a leading medical device company that develops and markets products and services for individuals with intimate healthcare needs. The Guided Support Specialist will interact with patients and clinicians to provide exceptional support, answer questions, and resolve conflicts while maintaining documentation and collaborating with internal teams.
Health CareManufacturingMedical Device
Responsibilities
Effectively and with empathy, educate consumers, offer resources, answer questions, and resolve conflict/complaints through various communication channels
Accurately and thoroughly document conversations within Coloplast Systems
Communicate and work as a team with various internal teams to ensure excellent service
Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers
Responsible for achieving call and quality targets
The Patient Support Specialists will be responsible for communicating with patients to obtain HIPPA consents, manage email communication and through outbound calls, follow up with potential patients
Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Other job duties as assigned
Qualification
Required
High School Diploma
2+ years of customer service
Ability to work between the hours of 8a and 6p Monday through Friday
Ability to successfully use multiple technology systems
Comfort discussing intimate health care needs
Demonstrates effective critical thinking and problem-solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales
Preferred
Customer service within a healthcare setting
Bi-lingual (Spanish)
Benefits
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Access to company sponsored wellness programs and mental health resources.
Paid leave of absence for qualifying events.
Generous paid parental leave for both birthing and non-birthing parents.
A competitive 401(k) plan with company match that vest immediately.
Financial planning services to help you secure your future.
Corporate discount programs for goods and services.
Generous paid time off.
Flexible work hours.
Flexible work arrangement options to help you balance your personal and professional life may be available.
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
A supportive work environment where everyone feels valued, and has a sense of belonging.
Participate in team-building activities, volunteer opportunities, and company-sponsored events.
Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Company
Coloplast
Coloplast is a manufacturer of medical devices that offers ostomy, continence, and wound care products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.34B2023-08-29Post Ipo Equity· $1.34B
2000-02-04IPO
Leadership Team
Lars Rasmussen
Chairman of the Board of Directors
Recent News
Essential Business
2025-12-20
2025-12-18
2025-12-05
Company data provided by crunchbase