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Hewlett Packard Enterprise · 2 months ago

Resident Engineer Staff, Clearance Required Secret, Onsite, Arlington, VA

All, Virginia, United States of America

Full-time

Onsite

Senior Level, Lead/Staff

$106K/yr - $243K/yr

5+ years exp

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Resident Engineer Staff will provide post-sales, on-site support of Juniper Networks products, requiring expertise in customer networks and troubleshooting equipment and network problems.

Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security

No H1B

Security Clearance Required

Responsibilities

Serve as SME on Juniper products and technologies

Understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures and help drive the highest level of network availability

Carry out testing of new designs, features, and functionality in a laboratory environment and help develop implementation plans to ensure proper operation in live production networks

Validate patches and fixes to operating system software and ensure they are implemented and functioning correctly in pre-production, test, and live networks

Troubleshoot equipment and network problems and initiate and track JTAC cases through to problem resolution

Produce written summary reports of design projects, equipment, and network problems on a regular basis to the customer

Hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments

Train the customer’s design, implementation, and support personnel to configure and operate their Juniper Networks products

Peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network

Develop secondary skills in other products in the customer network

Qualification

Juniper products expertiseNetworking protocols knowledgeRouting protocol troubleshootingData center design engineeringUnix/Linux experienceAutomationScriptingJNCIP certificationCCNP certificationInterpersonal skillsTeam collaborationCommunication skills

Required

Minimum 5 years experience providing implementation and technical support of networking products in large Enterprise, Data Center, or Internet Service Provider environments

Strong Interpersonal skills

Detailed technical experience in the installation and operation of routers, switches, and firewalls. This includes hands-on experience operating management tools and network analyzers

Detailed understanding of the protocols surrounding IP networks (TCP/IP, IPv4 and IPv6, STP, 802.1Q, 802.1X, IGMP, GRE, IPSec, SNMP, DNS, POS, PPP, VRRP, L2TP, etc.)

Experience in network routing protocol troubleshooting (BGP, OSPF, IS-IS, and MPLS)

Experience in enterprise or cloud scale data center design engineering

The ability to function in a team environment and recognize and take on tasks with self-direction

The ability to communicate well within the Juniper team and articulate customer problems before they become major issues

Hands-on configuration and operational knowledge of Juniper products

Clearance Required: DOD Security clearance

Daily Onsite work required