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Beauty Manufacturing Solutions Corp · 1 month ago

Lead Account Manager

Coppell, TX

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Beauty Manufacturing Solutions Corp is seeking a Lead Account Manager to serve as the primary point of contact for key customer accounts. This role involves managing client relationships, overseeing day-to-day business needs, and providing leadership to a team of Account Managers to ensure high service levels and alignment with internal objectives.

BeautyCosmeticsManufacturing

Diversity & Inclusion

Responsibilities

Ensure the needs of the Customer are met through data analysis, interpretation, and translation into executable actions

Build and maintain strong, long-term relationships with our key Customers

Regularly communicate with Customers to review monthly production progress, address concerns, and provide updates and solutions

Work closely with Project Services to team to monitor and communicate critical updates of open projects

Work closely with Scheduling team to communicate customer priorities regarding production of on-going portfolio items

Learn Customers’ current brand portfolio and identify new product opportunities

Work with R&I and develop innovation strategy for Customers

Create presentations and provide insight into the state of customers including finance, innovation, and strategy

Assist in creation of presentations to showcase new innovations and manufacturing technologies to customers

Assess, quote and validate new products and customers

Monitor and assess risks and develop mitigation plans to reduce impact

Regularly review inventory levels and initiate inventory management processes

Provide status reports and business assessments to executive and customer stakeholders

Remain in compliance with procedures related to Sales that include Training, Customer Complaints, Product Recalls, NOEs, CAPAs, etc

Act as point of escalation for the team’s customer conflicts as they arise

Additional duties and/or special projects as required by the Associate Director of Outside Sales

Qualification

Account ManagementDemand PlanningERP SystemsMicrosoft Office SuiteInterpersonal SkillsLeadership ExperienceManufacturing ExperienceCustomer Relationship ManagementOral CommunicationWritten CommunicationOrganizational Skills

Required

Bachelor's degree in Business, Marketing, Communications or related field

3 to 5+ years of experience in the Personal Care, Beauty, or Cosmetics Industry

Strong track record in Account Management, with direct responsibility for key customer relationships

Experience working with ERP systems, such as SAGE, SAP, or Oracle

Demonstrated leadership experience, including supervising, coaching, and developing team members

Understand internal manufacturing capabilities and operational requirements to align with customer inquiries

Strong skills in demand planning, forecasting, and order management

Strong oral and written communication skills

Excellent interpersonal and organizational skills

Understanding of Supply Chain, MRP, and Demand Planning

Proficient in Microsoft Office Suite – strong Excel experience is preferred

Understanding and usage of an ERP system. Specifics to be applied during training

Ensure the needs of the Customer are met through data analysis, interpretation, and translation into executable actions

Build and maintain strong, long-term relationships with our key Customers

Regularly communicate with Customers to review monthly production progress, address concerns, and provide updates and solutions

Work closely with Project Services to team to monitor and communicate critical updates of open projects

Work closely with Scheduling team to communicate customer priorities regarding production of on-going portfolio items

Learn Customers' current brand portfolio and identify new product opportunities

Work with R&I and develop innovation strategy for Customers

Create presentations and provide insight into the state of customers including finance, innovation, and strategy

Assist in creation of presentations to showcase new innovations and manufacturing technologies to customers

Assess, quote and validate new products and customers

Monitor and assess risks and develop mitigation plans to reduce impact

Regularly review inventory levels and initiate inventory management processes

Provide status reports and business assessments to executive and customer stakeholders

Remain in compliance with procedures related to Sales that include Training, Customer Complaints, Product Recalls, NOEs, CAPAs, etc

Act as point of escalation for the team's customer conflicts as they arise

Additional duties and/or special projects as required by the Associate Director of Outside Sales

Regularly sit, stand, and walk for extended periods of time

Ability to sit, balance, climb, stand, bend, squat, squeeze, kneel, turn, crouch, stoop repeatedly

Physically able to lift 20 pounds occasionally

Frequent exposure to varying temperatures, loud noises, heavy machinery, fumes, airborne particles, moving mechanical parts, electrical, chemicals, and vibrations

Frequent use of computer screen and use of headphones