Herff Jones · 1 month ago
Seasonal Customer Service Coordinator
Arcola, IL
Full-time
Onsite
Mid Level
$19/hr - $19/hr
3+ years expHerff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. The Seasonal Customer Service Coordinator will serve as a key point of contact for customers and sales representatives, ensuring effective communication and coordination to support successful graduations.
Consumer GoodsJewelryProduct Design
Responsibilities
Liaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers
Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers
Serve as product line expert and advisor to Independent Sales Professionals their staff
Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals
Ensure the timely and accurate delivery of our products according to Customer needs
Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met
Assist with tracking key account metrics
Assist with requests or issues delegated from Customer Service Specialists and escalations as needed
Qualification
Required
Proven success effectively communicating across all levels of an organization
Demonstrated ability to orchestrate resources to a desired end
Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances
Proven ability to manage multiple projects at a time while paying strict attention to detail
Experience in delivering solutions based on customer needs
Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization
Excellent listening, problem-solving, written and verbal communication skills
Experience with Account management software and Office Suite
Work long hours during peak season
Sit at a computer for 8-12 hours/day, five days a week
Type on a keyboard and perform other basic office tasks
Speak clearly and audibly on the telephone in English
Preferred
Bachelor's degree or higher preferred; or equivalent work experience (3-5 years)
Company
Herff Jones
Herff Jones is a company that makes customized class rings and graduation products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Ronald Stoupa
Chief Executive Officer
Ken Moore
Senior Vice President and Chief Technology Officer
Recent News
2025-06-21
Inside INdiana Business
2025-06-19
2023-09-26
Company data provided by crunchbase