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Centria Autism · 1 day ago

Center Administrator

Allen, Texas, United States

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24/hr

Centria Autism Services is dedicated to providing quality developmental experiences for children with Autism Spectrum Disorder. The Center Administrator is responsible for the overall operational functions of the center, ensuring a clean and safe environment while providing excellent customer service and administrative support.

Health CareHospitalMedical

Responsibilities

Open/close center when needed

Greet new and existing clients and other visitors to the center and give tours when necessary

Complete any related administrative tasks such as providing printed materials, etc

Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate

Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed

Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed

Maintain records to ensure compliance with local, state, and federal mandates

Receive deliveries, as needed

Ensure documentation is completed on time and following established Centria procedures

Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies

Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services

Ensure required company postings are displayed in an appropriate area

Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis

Partner with Operations Director to ensure effective communication with families and Behavior Technicians

Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system

Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can

Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary

Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures

Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services

Follow guidelines, i.e., mandated reporting, compliance, and company guidelines

Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws

Responsibility to report violations of Company policies or the Code of Conduct

Qualification

Customer service experienceBasic computer skillsG SuiteABA PlatformsCultural competencyEffective communicationTime managementAttention to detail

Required

High School Diploma or equivalent, minimum requirement

Previous experience in a customer service role

Basic computer skills and working knowledge of tablets/iPads

Laptop

G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Ability to follow written instructions

Ability to use computers and computer/software programs

Proficiency in PC software, including virtual meeting platforms

Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality

Ability to interpret and implement verbal and written clinical protocols

Ability to accept constructive feedback and develop expertise and skillsets accordingly

Effective time management skills and the ability to manage multiple tasks at once

Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members

Ability to adhere to organizational policies and procedures

Commitment to maintain client confidentiality and adhere to HIPAA laws

Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard

Effective communication skills, both written and verbal, with clients, internal and external stakeholders

Strong cultural competency with the ability to remain flexible and open-minded