CloudWave, Healthcare IT Solutions · 1 month ago
Cloud Service Administrator I (Night Shift)
United States
Full-time
Hybrid
Entry Level
$58K/yr - $58K/yr
1+ years expCloudWave is seeking a Cloud Service Administrator I to support their OpSus Cloud and Technical Solutions Group division. The role involves addressing customer calls and self-service requests, troubleshooting issues, and monitoring infrastructure to ensure timely resolution of incidents.
Enterprise SoftwareHealth CareInformation TechnologyMedicalSoftware
Responsibilities
Night shift 9:00pm-8:00am Monday night to Friday morning
Ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills
Identify, troubleshoot and resolve customer and systems issues. Utilize standard and ad-hoc procedures to perform first level issue resolution for systems. Use appropriate tools to track and report problem status and escalate to internal support, vendors, and management within established SLA’s
Follows all issues to resolution, engaging others as needed. Acts as the primary contact for the customer providing a single point of interaction
Reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure and processes
Follow security procedures, standards, and protocols related to all technologies
Actively monitor all infrastructure and systems and ensure resolution to any monitoring alerts. Work with engineering to resolve any alerts as necessary
Adhere to standards for availability and business continuity
Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship
The Service Center will be required to answer support calls from customers and work to resolve their issues
Constant improvement of all services and processes
Other duties as assigned
Shift work may be required, including but not limited to nights and weekends to ensure appropriate coverage
Qualification
Required
One year or more of progressive experience in supporting a combination of Microsoft and Linux Operating Systems, VMware vSphere virtualization required
Working knowledge of Microsoft operating systems, networking concepts, and computer hardware required
Experience in executing periodic systems patching and updates on a regular basis required
Excellent customer service skills required along with the ability to manage multiple customer issues at the same time
Preferred
End-user and infrastructure desktop support experience with either physical or virtual desktop technologies strongly preferred
Experience with supporting advanced blade architecture such as Cisco UCS and HP BladeSystem preferred
Experience with advanced datacenter wide virtualization preferred
Previous Customer Service, Call Center, Help Desk and/or Service Desk experience preferred
Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position
Certifications in Microsoft, VMware, Storage, A+, Network+, and other Cloud Technologies considered a plus for this position
Benefits
Competitive salary
Above average benefit packages
Company
CloudWave, Healthcare IT Solutions
CloudWave is a full-service cybersecurity and cloud services provider built exclusively for healthcare.
51-200 employees
H1B Sponsorship
CloudWave, Healthcare IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (7)
2022 (2)
2021 (2)
2020 (15)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
WestView Capital Partners
2021-02-01Acquired
2014-05-06Series Unknown
Leadership Team
Matt Donahue
CTO and Vice President of Technology Development
Mark Middleton
Chief Cloud Officer
Recent News
2022-12-08
MandASoft
2022-11-29
Company data provided by crunchbase