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Blick Art Materials · 1 month ago

Credit & Collections Manager

Galesburg, IL

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $75K/yr

2+ years exp

Blick Art Materials is the largest and oldest provider of art supplies in the United States. The Credit and Collections Manager is responsible for maximizing the collection of Accounts Receivable and minimizing corporate bad debt write-offs while leading the collections staff to achieve departmental goals.

Retail

Hiring Manager

Beatrice Tiblier

Responsibilities

Establish and maintain effective collection processes for all company open accounts

Process and analyze held orders to facilitate order release and revenue realization

Develop and implement procedures for managing past due accounts, issuing collection letters, and other related credit activities

Review and process credit applications, analyze credit risk, and determine appropriate credit limits

Contact customers through telephone, mail, or email to resolve disputes and secure timely payment of delinquent accounts within legal and regulatory guidelines

Supervise and monitor credit and collections associates’ performance, ensuring adherence to procedures and achievement of targets

Utilize strong project management, communication, and leadership skills to foster a collaborative and productive team environment

Maintain positive relationships with other departments and external partners to ensure efficient and compliant operations

Review and oversee the rules established for credit card monitoring systems to ensure fraud levels remain within acceptable thresholds

Establish and maintain effective collection process for ISF checks, credit card chargebacks, and unconfirmed deposits

Collaborate with the Customer Payment Team to minimize credit card fraud and maintain manageable levels of held orders

Administer and optimize the collections software system, ensuring it supports effective prioritization, workflows, and strategies for different customer segments

Conduct quarterly reviews of collection strategies to ensure ongoing effectiveness and improvement

Prepare and deliver regular reports and analysis on Credit and Collections performance to senior management

Analyze and monitor the credit risk of all open accounts, providing recommendations to minimize exposure

Perform chargeback analysis to minimize risk for the company to ensure Kount rules are reacting to any trends found

Perform other related duties or special projects as assigned, including occasional travel

Qualification

CreditCollections managementAnalytical skillsLeadership skillsMicrosoft ExcelProject managementMultitasking skillsCommunication skillsOrganizational skillsInterpersonal skills