Wilson Bank & Trust · 4 hours ago
Customer Service Representative (Part-Time), Murfreesboro
Murfreesboro, TN
Part-time
Onsite
Entry Level
1+ years expWilson Bank & Trust is seeking a part-time Customer Service Representative in Murfreesboro, TN. This role involves performing bank office activities, providing excellent service to customers, and identifying opportunities to refer new banking products and services.
BankingCommunitiesFinancial Services
Responsibilities
Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity
Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
Perform teller capture duties
Balance cash drawer at end of shift
Maintain a work area that protects all negotiables and confidential records
Develop and grow knowledge of new and existing products and services
Assist customers with account-related issues or concerns, recognizing when escalation is needed to improve the customer experience
Identify and capitalize on opportunities to refer banking products and services to the appropriate business partner
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Attend training as requested
Participate in outside community activities as required
Perform other duties as assigned
Qualification
Required
High School diploma or GED
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Effective verbal and written communication skills
Excellent interpersonal, critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic, with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Ability to work Saturdays on a rotating basis
Ability to travel to other offices within region as scheduled
Participation in community activities, as required
Willing to grow and be challenged
Preferred
1 year of previous customer service experience preferred
Company
Wilson Bank & Trust
Wilson Bank & Trust is a community bank located in Tennessee.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John McDearman III
Chief Executive Officer
LISA POMINSKI
Exec VP/CFO
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