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Axis Communications · 8 hours ago

IT & AV Helpdesk Administrator

Chelmsford, MA

Full-time

Onsite

Entry, Mid Level

$66K/yr - $73K/yr

2+ years exp

Axis Communications is a network technology company that creates innovative solutions for improving security and business performance. They are seeking an IT Helpdesk & Audio Visual Support Administrator to design, install, and support conferencing and collaboration systems while assisting with IT Helpdesk duties.

Customer ServiceIntelligent SystemsSecurity

Growth Opportunities

Responsibilities

Administer Windows laptops for end-users across multiple sites in the Americas

Respond to service requests and provide end-user support including the troubleshooting and administration of laptops, mobile devices, peripherals, and telephony in a timely manner

Assist with user account management

Oversee the design and install of audio-visual equipment

Provide creative and out of the box training to users

Create / update documentation for solutions

Assist with production of Live Regional Events

Project Manage installation and maintenance

Perform preventative maintenance testing and be able to quickly diagnose problems

Maintain room scheduling units and digital

Use helpdesk platform to respond to end user requests

Travel to Regional Experience Center locations as required

Perform other related duties as assigned

Qualification

AV technologiesCrestron control systemsCisco WebexMicrosoft TeamsIT Helpdesk experienceProject managementRelationship managementCommunication skillsAttention to detailTeamwork

Required

Associates / Bachelor's degree in Computer Science or Management Information Systems

At least three (3) years of experience with audio visual and/or video production

2+ years of IT / AV Helpdesk Experience

Demonstrated competency in Axis's: Business (Business Acumen, Strategic Thinking, Adapting to Change, People (Communication, Teamwork, Relationship Management), & Job (Knowledge and Ability, Accountability, Self-Development)

Excellent verbal and written communication skills

Attention to detail and the ability to accurately document technical issues

Works well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines

Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex video conferencing systems and backend IT/networking infrastructure

Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Ability to program and maintain Crestron control systems

Comfortable working with Cisco Webex and Microsoft Teams