CACI bv · 1 month ago
ServiceNow Platform Engineer
VA
Full-time
Onsite
Senior Level, Lead/Staff
$98K/yr - $207K/yr
12+ years expCACI is dedicated to providing high-quality IT services to its customers, focusing on delivering a consistent experience across mission environments. The ServiceNow Platform Engineer will support the implementation of an enterprise IT service delivery model, managing the ServiceNow platform and enhancing service delivery through continuous improvement and integration development.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific business requirements and improve workflow efficiency
Be a key contributor with integrations and data within the ServiceNow system
Provide technical specification and implementation of ServiceNow integrations across multiple source systems
Provide expertise on technical components related to development and integrations on ServiceNow
Develop the technical solutions, implements them, and performs the component integration tests
Understand the business needs and the needs to standardize processes and build this into the design
Understand the large-scale thinking and approach needed for success of the project
Develop and maintain server-side and client-side scripts (Business Rules, Client Scripts, UI Policies, etc.), workflows, and integrations using JavaScript, Glide API, and other ServiceNow development tools
Design, develop, and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, JDBC, and other integration methods
Design and develop custom reports and dashboards using Performance Analytics, metrics, and indicators to track key performance indicators (KPIs) and provide actionable insights
Manage and maintain the ServiceNow platform, including upgrades, patching, performance monitoring, and troubleshooting of platform issues
Address problems of systems integration, compatibility, and multiple platforms
Collaborate with business stakeholders, process owners, and other IT teams to gather requirements, design solutions, and ensure alignment with business objectives
Assist in the evaluation and recommendation of application software packages, application integration and testing tools
Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and operational procedures
Qualification
Required
US Citizenship is required
Active DoD Secret clearance or ability to obtain and maintain
12+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)
Must meet 8570/8140 DoD Cyber Workforce Compliance requirement – Will be required to get IAT Level II certification within 60 days of hire if not already obtained
Advanced experience with ServiceNow implementations with a minimum 5 years of hands-on experience implementing and configuring ServiceNow solutions in a complex enterprise environment
Experience with development and implementation of ServiceNow ITSM and ITOM modules - Incident Management, Problem Management, Configuration Management, Asset Management
Deep understanding of ServiceNow architecture, data model, and best practices
Proficient in JavaScript, including experience with server-side scripting (Glide API) and client-side frameworks (e.g., AngularJS, React)
A fundamental understanding of ITSM, ITIL and CMDB
Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic
Candidate must be organized and analytical, adept at working in a team environment, able to handle multiple priorities in a fast-moving environment
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Strong communication, Strong presentation and writing skills
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Understands technical and functional design requirements related to ServiceNow
Experience in creating and maintaining internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform
Good ability to anticipate issues and formulate remedial actions
Strong analytical and problem-solving skills
Excellent technical, diagnostic, and troubleshooting skills to identifying data discrepancies, and resolving issues
Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
Experience managing and maintaining cloud ServiceNow instances (in the DoD IL4+ space)
Preferred
Ability to contribute to the development of program architecture and standards
Experience in Continuous integration, Continuous Deployment (CI/CD) and DevSecOps processes and tools
Experience with data modeling, data warehousing, and ETL processes
Experience with a variety of scripting languages such as Python
Familiarity with data visualization tools such as Tableau or Power BI
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase