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Infosys · 15 hours ago

Branch and field support Engineer

Madison, WI

Full-time

Hybrid

Entry, Mid Level

3+ years exp

Infosys is a global leader in next-generation digital services and consulting. The Branch and Field Support Engineer will support end users with IT-related issues across various bank branches, monitor network performance, and perform routine maintenance on network hardware and software.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues

Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls

Hardware support : Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, and printers. Monitors, docking stations

Software support : Installing, configuring, and troubleshooting and fix the software

Printer support: Install configure printers at branches and on end points

Service Management: Good knowledge of ServiceNow ticketing tool to track, monitor and update the tickets assigned

IMAC execution for all EUC hardware and software

EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB

Knowledge of IMACD processes for network devices like routers, switches, access points, video conferences, phones etc. including physical changes as well as configuration support

Knowledge of patching and cabling network devices and configuration support for network devices

Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration

Network Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB

Patch Management, vulnerability management: Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities

Qualification

EUCNetwork supportHardware supportServiceNow ticketing toolNetwork performance monitoringPatch ManagementAnalytical skillsTeam buildingCommunication skills

Required

Candidate must be located within Madison, WI or be willing to relocate to the area. This position may require travel in the US

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Hands-on experience in EUC and Network support for bank branches

Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive

Hardware support: Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, and printers. Monitors, docking stations

Software support: Installing, configuring, and troubleshooting and fix the software