Wheels, LLC · 1 month ago
Supervisor, Invoice Disputes
Alpharetta, GA
Full-time
Hybrid
Mid, Senior Level
$59K/yr - $83K/yr
5+ years expWheels, LLC is a company that specializes in managing invoice disputes, and they are seeking a Supervisor for their Invoice Disputes team. This role involves overseeing the team's daily activities, ensuring efficient resolution of disputes, and supporting continuous improvement initiatives.
AutomotiveCar SharingRide SharingTaxi Service
Responsibilities
Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA timeframes
Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager
Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
Support onboarding, coaching, and training of new and existing team members
Assist in escalated case handling, client communication, and ensuring service-level expectations are met
Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction
Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets
Qualification
Required
Bachelor's degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required
Preferred
5 years of experience in invoice processing, dispute resolution, or billing operations preferred
Experience with Salesforce, SAP, or other case management and financial tracking tools
Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred
Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.
Company
Wheels, LLC
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service.
1001-5000 employees
H1B Sponsorship
Wheels, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.21M2024-06-27Series Unknown
2013-04-09Grant· $0.1M
2012-06-12Grant· $0.11M
Leadership Team
Shlomo Crandus
Chief Executive Officer
Tim O'Hara
Senior Vice President, Chief Information Officer
Recent News
2025-10-24
AutoTech Breakthrough
2025-10-16
2025-09-12
Company data provided by crunchbase