Job Duck ยท 1 month ago
IT Helpdesk Support
United States
Full-time
Remote
Entry Level
$1,100/mo - $1,100/mo
1+ years expJob Duck connects ambitious individuals with rewarding remote job opportunities. The IT Help Desk Support position is vital for providing technical assistance to employees, troubleshooting issues, and ensuring effective resolution of IT-related inquiries.
Staffing & Recruiting
Responsibilities
Training other staff members in troubleshooting and diagnosing problems
Installing or changing the software to fix issues
Following up with employees to ensure full resolution of issues
Respond to and resolve user inquiries and issues related to computer systems, hardware, and software
Identifying and suggesting possible improvements in procedures
Providing accurate information on IT tools, products, or services
Dispatching unresolved issues to the next level of support
Remote troubleshooting and diagnosing problems
Walking the users through a problem-solving process, they need to work efficiently
Resolving problems with networks and other computer systems
Writing, editing, and revising documentation for new and updated software and hardware
Qualification
Required
A degree in Information Technology or a related field
At least 1 year of experience in a technical support role
Customer-oriented attitude with the ability to work well in a team
Strong knowledge of computer systems, hardware, and software
An openness to learning new technologies
Advanced or native-level English skills (written and spoken)
Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s)
Problem-solving
Analytical thinking
Teamworking
Assertive communication
Interpersonal skills
Preferred
Certification in a related field
Spanish language skills
Company
Job Duck
We help incredible people find amazing careers working from home for a United States-based business.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase