Atlantic-IT.net · 1 month ago
Customer Success Manager (CSM)
Somerset, NJ
Full-time
Hybrid
Mid Level
$50K/yr - $80K/yr
3+ years expAtlantic-IT is a modern technology partner dedicated to helping businesses thrive in today’s digital landscape. The Customer Success Manager (CSM) plays a critical role in strengthening client relationships, driving retention and growth, and serving as a trusted advisor to key decision-makers. The CSM will lead initiatives such as upselling, conducting review meetings, and consistently demonstrating value to clients through the company's products and services.
Information ServicesInformation TechnologyManagement Information Systems
Responsibilities
Conduct comprehensive reviews of service tickets and identify new opportunities
Monitor email interactions and manage warranty and service renewals
Collaborate with Sales and Service teams to deliver a seamless client experience
Oversee customer orders and accurately enter ticket information into the Service Management platform
Perform general office tasks and proactively follow up with clients to ensure satisfaction and resolve outstanding issues
Consistently exceed service level agreements and client goals
Qualification
Required
3+ years in a B2B customer-facing role such as Account Management, Customer Support, Sales, or related role is required
3+ years of Office/Clerical experience in high-volume, multi-line phone environment is required
Customer Success and/or Help Desk experience within a dynamic setting is required
Strong relationship-building skills are required
Excellent written and verbal communication skills are required
Strong clerical, phone, and customer service skills are required
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) is required
Experience using a CRM is required
A valid Driver's License is required
Willing and able to travel up to 50% locally is required
Preferred
Bachelor's degree in business, marketing, communications, or a related field is preferred
Technology industry experience is strongly preferred
Experience with ConnectWise (or similar ticketing environment) is preferred
Basic understanding of digital marketing and SEO principles is preferred
Familiarity with Google Analytics or similar platforms is preferred
Benefits
Medical/Vision/Dental insurance
Life insurance
Company paid short/long-term disability
Educational assistance
Employee assistance program
Adoption assistance
401(k) plan
Bonus program
Flexible Work Schedule
Dental insurance
Flexible schedule
Health insurance
On-site gym
Paid time off
Tuition reimbursement
Vision insurance
Work from home
Company
Atlantic-IT.net
Atlantic-IT.net is a managed IT services provider company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase