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Gravity Payments · 1 month ago

Technical Program Manager-Trust and Reliability

United States

Full-time

Remote

Mid, Senior Level

$128K/yr - $182K/yr

5+ years exp

Gravity Payments is a collaborative company that values creative leadership and responsibility. They are seeking a seasoned leader for their trust and reliability initiatives, focusing on incident management, compliance, and operational excellence to build and maintain customer trust.

Credit CardsPoint of SaleTransaction Processing

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead and manage the end-to-end incident response process as the on-call Incident Manager, ensuring swift resolution and clear communication to all stakeholders

Own the post-incident lifecycle by facilitating blameless post-mortems and Root Cause Analyses (RCAs), then driving the resulting follow-up actions to prevent recurrence and achieve lasting improvements

Own and advance the company's Business Continuity and Disaster Recovery (BC/DR) program, including planning, testing, and reporting on our organizational readiness

Drive the maturity of our PCI DSS and SOC2 compliance programs by translating requirements into actionable engineering work and managing the collection of audit evidence

Act as a primary stakeholder for follow-up actions that affect trust and reliability, ensuring that remediation tasks and proactive reliability improvements are prioritized and executed by the appropriate engineering and operations teams

Qualification

Incident Response ManagementCompliance ManagementCloud-native ArchitecturesAudit Cycle LeadershipRisk Management PrinciplesAI Workflow EvaluationObservability Data AnalysisContinuous Improvement MindsetLeadership SkillsCommunication SkillsOrganizational Skills

Required

Direct experience with cloud-native architectures (AWS preferred)—including having managed, deployed, or been responsible for services using containerization, serverless/function-based applications, managed databases, and encryption. Able to bring operational accountability to technical discussion, drawing from practical experience

Demonstrated experience leading or coordinating incident response efforts during technology incidents or outages, including incident triage, stakeholder communication, driving team ownership, and post-incident analysis

Proven experience leading at least one full audit cycle for a major compliance framework (PCI DSS Level 1 or SOC2 Type II), including direct interaction with external auditors

Expertise in using compliance automation software (e.g., Drata, Vanta) to continuously monitor controls and streamline evidence collection, keeping us audit-ready at all times

Expert-level proficiency in configuring and managing incident management platforms (e.g., PagerDuty, Opsgenie), including the design of escalation policies, on-call schedules, and third-party app integrations

Advanced ability to query and analyze data in observability platforms (e.g., Datadog, Splunk) to create insightful dashboards, define SLOs, and identify performance trends

Working knowledge of secure SDLC practices, with the ability to participate in architecture reviews and identify risks within CI/CD pipelines and infrastructure-as-code (IaC) templates

Must have access to a wired internet connection

Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

Preferred

Experience working within or closely with Engineering teams in small or midsize companies, particularly those structured as multiple focused pods or teams, where cross-functional collaboration is common

Experience in the credit card payment services industry (credit card processing, acquiring, and merchant services)

Exceptional leadership and communication skills, with the ability to remain calm and authoritative under high-pressure situations

A talent for influencing without direct authority in order to align teams toward common goals

A deep understanding of risk management principles and how to apply them in a technical environment

Strong organizational skills with a proven ability to manage multiple complex programs simultaneously

Leverage AI to evaluate documents, reports, find gaps, and evaluate readiness. Ability to use AI to quickly iterate on trust and reliability workflows

A continuous improvement mindset, with experience delivering iterative value on long-term programs

Experience presenting complex technical and compliance topics to both executive and engineering audiences

Benefits

Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success

Comprehensive Benefits: Medical, dental, and vision coverage

Financial Security: 401(k) retirement plan and voluntary life insurance

Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year

Career Growth: Training, mentorship, and development opportunities

Support & Stability: Short-term & long-term disability coverage and wellness resources

Company

Gravity Payments

Glassdoor4.0

Gravity Payments is a credit card payment processing company.

Founded in 2004

Seattle, Washington, USA

201-500 employees

https://gravitypayments.com

H1B Sponsorship

Gravity Payments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2020 (2)