Orion Consortium, LLC · 1 month ago
Availability Manager Level 1
Columbia, MD
Full-time
Onsite
Mid Level
3+ years expOrion Consortium, LLC is seeking an Availability Manager Level 1. The role involves leading incident response during outages, enhancing customer service through process improvement, and evaluating employee performance.
Business DevelopmentConsultingCustomer ServiceInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements
Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
Leading incident response during critical outages and ensuring proper notification to management and customer POCs
Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
Preparing summary report on all Major incidents occurring on shift
Preparing Operations Center scheduling
Must be able to communicate professionally with all levels of personnel from technicians to senior management
Strong time management, communication, interpersonal and presentation skills
Strong troubleshooting and technical skills in networking and desktop support
Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus
Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
Experience scheduling in a 24x7 environment
Qualification
Required
Candidate must have a TS/SCI w FS Poly
Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service
Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
Evaluating employees to enhance their performance, development, and work product
Addresses performance issues and makes recommendations for personnel actions
Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
Preparing summary report on all Major incidents occurring on shift
Preparing Operations Center scheduling
Must be able to communicate professionally with all levels of personnel from technicians to senior management
Strong time management, communication, interpersonal and presentation skills
Strong troubleshooting and technical skills in networking and desktop support
Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
Experience scheduling in a 24x7 environment
Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required
Bachelor's degree in engineering from an accredited college or university is required
Four (4) years of additional network engineering experience may be substituted for a Bachelor's degree
Preferred
Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus
Company
Orion Consortium, LLC
We Are Orion. We support some of the most complex government, defense, and intelligence projects across the globe.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase