Oklahoma State University Foundation ยท 1 month ago
Engagement Center Management Intern
Stillwater, OK
Internship
Onsite
InternOklahoma State University Foundation is dedicated to transforming the university through the power of generosity. The Engagement Center Management Intern will support the Pipeline Growth & Readiness team by assisting with logistical and supervisory tasks within the Cowboy Caller Engagement Center and providing administrative support for various programs and events.
Fundraising
Responsibilities
Provide administrative support for the Engagement Center Associate
Review caller statistics, calling reports, shift statistics to share trends with Engagement Center Associate
Provide support for student supervisors running evening shifts
Develop robust skills in technology troubleshooting and prospect support in working within calling software and CRM systems
Provide strategic support for programming and events related to Engagement Center efforts
Develop compelling training materials for new hire onboarding
Assist in the planning and execution of Cowboys United, Giving Tuesday, Give Orange, and other small campaigns within the Engagement Center
Provide general logistical support for the larger PGR team as needed
Other duties as assigned
Qualification
Required
Current full-time enrollment in a bachelor's or graduate degree program
Ability to maintain a high level of confidentiality in all aspects of the job
Excellent oral and written communication skills
Organizational skills and attention to detail
Proficient computer skills with basic knowledge of the Microsoft Office Suite
Driven to collaborate and service-minded
Available 15-20 hours per week, Monday through Friday, and occasional weekend shifts each month. Priority will be given to those available to work 5-9pm, Monday-Thursday
Effective Communication: Communicates well (written and verbal); exhibits exceptional listening skills, and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids 'telling themselves a story' and works to deploy crucial conversation communication techniques; shows the highest level of understanding, courtesy, tact, empathy and concern with all interactions
Execution & Initiative: Demonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and donor expectations; ensures work is accurate; delivers upon commitments while demonstrating integrity, stewardship of resources and service to OSU
Teamwork/Interpersonal Skills: Builds and maintains strong internal working relationships that promote open and honest communication; cares for others personally and professionally; values diversity and treats all individuals with respect and professionalism; demonstrates an open mind-set when presented with opportunities to learn about different culture, approaches or opinions; supports team efforts and makes the Foundation a more enjoyable place to work
Problem Solving/Judgment: Seeks guidance and expert opinions in decision-making and planning process; gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom; responds appropriately and timely to issues; accepts responsibility for actions
Adaptability/Flexibility: Committed to continuous improvement; adapts to change, is open to new ideas; takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs; shows ability to listen actively to different perspectives and consider alternate views based on new information; demonstrates self-control and remains productive during times of uncertainty
Courage & Conviction: Proactively takes responsibility for individual outcomes regardless of success, and learns from all results; demonstrates dedication to the principles of truth and honesty, even when the message may not be welcome; maintains confidentiality; supports company values, walks the talk; behaviors and actions are consistent with statements, values and beliefs; practices ethical decision making; has courage to try something new when encouraged by others; shows accountability and credibility by following through on commitments; receives constructive feedback from others and looks for continually improve
Donor Centered: Follows through with appropriate actions and/or information to meet the requests of donors; actively shares contacts and relationships with those who may have common goals or needs; embraces development and stewardship strategies that build relationships and respect the donors' interests, while balancing university priorities; solidifies personal relationships with mutual trust and fulfillment on commitments
Must use a computer terminal and view a computer screen for extended periods of time
Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country
Must constantly use visual acuity to check printed and designed materials of various types
Must be able to navigate within the OSU Foundation
Typical office working conditions
Company
Oklahoma State University Foundation
As the private fundraising organization for Oklahoma State University, the OSU Foundation exists to unite donor passions with university priorities to elevate the impact of OSU.
Founded in 1961
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase