Blank Street · 1 month ago
Shift Lead | Boston
Boston, US
Full-time
Onsite
Entry, Mid Level
$19.50/hr - $19.50/hr
2+ years expBlank Street is on a mission to become the defining food and beverage brand of our generation. As a Shift Lead, you will ensure smooth operations during your shift and create an environment where customers and team members feel valued.
CoffeeFood and BeverageHospitalityRestaurants
No H1B
Responsibilities
Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store
Qualification
Required
2+ years' experience in a customer service leadership position
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
Availability to work between 6:30 am and 9:00 pm
Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand to new neighborhoods
Preferred
Weekend and holiday availability preferred
Benefits
Barista accreditation and training program
Paid sick time
Paid vacation time, based on eligibility
Health benefits, based on eligibility
Blank Street coffee and swag
As a growing company we have opportunities for advancement for those interested
Company
Blank Street
Blank Street is a coffee chain that offers coffee as a daily ritual that more people can enjoy, in places convenient to their lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$134.82M2025-05-14Series Unknown· $21M
2023-03-18Series B· $20M
2023-03-16Series Unknown· $26.82M
Leadership Team
Issam Freiha
Chief Executive Officer
Vinay Menda
Co-founder & President
Recent News
General Catalyst
2025-12-02
2025-10-04
Yahoo Finance - Business Finance, Stock Market, Quotes, News
2025-09-30
Company data provided by crunchbase