Viam · 1 month ago
Senior Forward Deployed Engineer
New York, NY
Full-time
Onsite
Senior Level
$165K/yr - $235K/yrViam is a company that helps organizations harness AI, data, and automation in various industries. They are looking for a Senior Forward Deployed Engineer who will act as a technical point of contact for strategic customers, blending engineering expertise with customer engagement to ensure successful implementations and long-term satisfaction with the Viam platform.
Machine LearningRoboticsSoftwareSoftware Engineering
Responsibilities
Act as the technical lead for select enterprise accounts; guiding implementation, onboarding, integration, and customer success
Work closely with engineering teams at client companies to ensure adoption of Viam's SDKs, APIs, and tools
Partner with Sales, Product, and Engineering to identify new areas of value and expand our footprint within the customer organization
Solve open-ended technical challenges in real-time, either hands-on or by finding the right internal resource
Translate unclear customer needs into clear technical next steps; act as the connective tissue across stakeholders
Communicate proactively, organize information clearly, and help reduce friction in cross-functional and customer conversations
Represent the voice of the customer internally; sharing feedback, surfacing blockers, and advocating for roadmap priorities
Qualification
Required
Strong software engineering fundamentals
Excellent communication skills
Experience in a post-sales or customer-facing engineering role (Solutions Engineering, Customer Engineering, Strategic Deployments, etc.)
Ability to solve real customer problems, not just building features
Ability to prioritize in fast-moving situations and balance short-term needs with long-term goals
Ability to write and debug code comfortably (Python, Go, JavaScript, or similar)
Organized and resourceful – able to keep track of multiple conversations, workstreams, and stakeholders
Experience supporting enterprise customers and understanding the dynamics of large accounts
Preferred
Experience building hardware solutions
Experience with systems integration, SDKs, distributed systems, or edge/cloud architectures
Background in computer vision, ML tooling, or signal processing
Familiarity with modern tools and workflows for devops, CI/CD, observability, or infrastructure
Exposure to technical sales cycles or go-to-market collaboration
Prior experience in a startup, consulting firm, or platform company
Benefits
100% covered medical/dental/vision insurance plans, commuter benefits
25 days paid vacation and generous holiday observances
Free lunch every day that you're in the office
One Medical Membership
Citi Bike memberships
Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
Paid parental leave
Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Company
Viam
Viam is a robotics company that lets users build, monitor, and manage their smart machines via cloud-based management.
Founded in 2020
51-200 employees
H1B Sponsorship
Viam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$117MKey Investors
Union Square VenturesTiger Global Management
2025-03-03Series C· $30M
2024-03-26Series B· $45M
2022-04-11Series A· $30M
Leadership Team
Eliot Horowitz
CEO & Founder
Recent News
2025-11-19
2025-11-19
2025-11-05
Company data provided by crunchbase