ServiceNow · 1 week ago
Senior Staff Technical Program Manager
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$169K/yr - $296K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Senior Staff Technical Program Manager will support an AI-enablement program, collaborating with various teams to integrate AI into workflows and drive innovation across the organization.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows
Operate on your own to integrate AI into design, research, writing, and operational workflows — defining end-to-end plans, engaging executives, mapping PDLC and ops workflows, defining business/product requirements, partnering with engineering to build solutions, and establishing success metrics
Synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies
Identify connections and reconcile potential conflicts/overlaps between various programs, AI features/tools/solutions, and initiatives
Implement scalable processes and governance that balance rapid innovation with responsible AI use
Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams
Ensure transparency and cross-functional stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing choices to technical, business, and executive audiences
Qualification
Required
Are an empathetic communicator and collaborator who influences across technical, business, and executive audiences while building durable trust with partners
Have 10+ years overseeing complex programs in fast-paced, high-scale technology companies, collaborating across UX design, UX research, content, product, ops, and engineering teams
Build thriving high-trust environments, bring rigor and systems thinking to ambiguity, and operate with a bias for aligned execution over org boundaries
Are structured, detail-oriented, and rigorous in ensuring quality, accountability, and durable delivery
Have integrated AI into workflows, processes, or decision-making — whether using AI tools, building agents or custom solutions, automating end-to-end systems, or exploring AI's transformative potential
Navigate complex conversations that solve critical business and technical problems in both strategic and tactical contexts
Have a proven record of success coordinating highly cross-functional technical programs that deliver measurable impact
Preferred
Have familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase