Ingram Micro · 4 hours ago
Manager, Azure Technical Support
Williamsville, NY
Full-time
Hybrid
Senior Level
$74K/yr - $119K/yr
5+ years expIngram Micro is a leading technology company for the global information technology ecosystem. They are seeking a hands-on Manager, Azure Technical Support to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Hiring Manager
Steven Kimoto
Responsibilities
Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
Foster a culture of accountability, learning, and continuous improvement
Conduct regular performance reviews and skill development planning
Define and monitor KPIs such as MTTR, ticket volume, and CSAT
Drive automation of diagnostics and resolution workflows using Azure-native tools
Ensure compliance with security, privacy, and governance standards
Partner with Product, Engineering, and SRE teams to align support with platform goals
Coordinate with global support teams to share best practices and insights
Represent the support function in strategic planning and roadmap discussions
Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
Ability to work with customer base via phone and email for escalations or day to handling
Present weekly insights, trends, and recommendations to leadership
Advocate for customer-centric solutions and proactive support strategies
Qualification
Required
High school diploma (or equivalent) required. Secondary degree preferred
5+ years of experience in cloud engineering or technical support, with a focus on Azure
3+ years in a management role
Azure certification
Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
Experience managing technical teams and driving operational excellence
Excellent communication and stakeholder management skills
Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
Strong understanding of web technologies, integrations, or system architecture
Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP
Basic understanding or experience working on Linux environments
General understanding of technologies on Apis webservice: JSON, REST, OAuth
Flexibility working some weekends and later hours to help fulfil a 24x7 business
Preferred
Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred
Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking
Benefits
Healthcare benefits
Paid time off
Parental leave
A 401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2025-12-26
Company data provided by crunchbase