Recruiting from Scratch · 4 days ago
Social Media Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $175K/yr
5+ years expRecruiting from Scratch is a specialized talent firm focused on connecting companies with top-tier candidates. The Social Media Manager will be responsible for creating authentic content, engaging with the community, and maintaining the brand's online reputation while influencing product decisions through real-time engagement.
Staffing Agency
Responsibilities
Create high-quality, authentic social content (posts, videos, stories, campaigns) that resonates with the community
Develop deep product expertise to provide real-time support in coordination with Customer Success
Engage with followers with empathy, professionalism, and a service mindset—responding to questions, comments, and conversations
Monitor and analyze performance metrics, identifying insights that refine messaging and campaign strategy
Communicate data needs to analytics teams and collaborate cross-functionally to optimize social impact
Observe trends, audience sentiment, and signals that can influence product direction and improvements
Proactively gather customer feedback through social conversations and bring insights back to Growth and Product
Maintain and expand the brand’s excellent online reputation, including helping sustain a 4.8-star Trustpilot score
Operate independently in a fast-moving environment, taking ownership and driving initiatives without waiting for direction
Qualification
Required
5+ years of social media management for a brand, startup, or agency
Strong portfolio of authentic, high-impact content
Experience with design/video editing tools (Canva, Adobe Creative Suite, etc.)
Exceptional customer empathy and understanding of online community dynamics
Comfort analyzing engagement data and adapting strategy accordingly
Ability to thrive with high autonomy, ambiguity, and ownership
High emotional intelligence, strong written and verbal communication, and a resilient, service-oriented mindset
Ability to stay kind, grounded, and human-centered in all interactions
Preferred
Experience with paid social advertising and performance measurement
Familiarity with social scheduling and analytics tools
Background in community-driven growth or customer support
Passion for community building and understanding how conversations evolve online
Insurance broker-agent license (or willingness to obtain) to expand role capabilities
Benefits
100% employer-paid health, dental, and vision for you and your dependents
Unlimited PTO
401(k) plan
Remote work stipend
2-month parental leave
High-autonomy, high-trust culture with zero micromanagement
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
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