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St. Joseph's Indian School · 1 month ago

Part-Time Donor Communication Specialist

Sioux Falls, SD

Full-time, Part-time

Hybrid

New Grad, Entry Level

St. Joseph's Indian School is committed to making a difference in the Native American community through their Mission Advocacy Center. The Donor Communication Specialist will manage donor service calls, fostering relationships and communicating the school's mission while providing exceptional service.

CharityEducationHealth CareMental HealthNon Profit

Responsibilities

Represents St. Joseph’s Indian School in a positive and professional manner at all times, treating donors with the utmost respect – exceeding their expectations with every contact

Incoming Call Management: Professionally handle incoming phone calls, addressing inquiries, processing donations and providing assistance as required. You won’t just answer calls, you’ll create connections, weave stories and ignite passion in St. Joseph’s mission

Outbound Engagement: You’ll have opportunities to spread joy by initiating outbound calls to express gratitude to donors, extend birthday wishes, follow up on inquiries and solicit donations as appropriate

Mission Communication: When you speak, the mission comes alive. Effectively communicate the mission, programs and events of St. Joseph’s Indian School, ensuring clarity and enthusiasm and escalating calls when necessary to enhance donor engagement

Donor Relationship Building: Donors aren’t just numbers; they’re our partners. Adhere to high-performance standards, treating donors with utmost respect, with a focus on fostering enduring and meaningful donor relationships

Team Collaboration: It’s not a one-man show around here. Actively participate in team meetings to review call outcomes, gather donor feedback, discuss productivity goals and engage in individual quality assurance evaluations, adapting strategies as needed

Communication Protocol: Utilize prescribed scripts and technologies to maintain consistency in communication standards and accurately record donor contact details in customer service software

Cultural Awareness: Native American culture isn’t just a checkbox; it’s our heartbeat. Learning and maintaining a foundational understanding of Native American culture and its integration into daily operations at St. Joseph’s Indian School will be essential

Schedule Adherence: Maintain punctuality by following posted schedule for arrival and breaks to ensure continuous coverage and operational efficiency so our team can continue rolling like a well-oiled machine

Other: Performs other responsibilities as required by the Mission Advocate Supervisor

Qualification

Customer serviceNative American culture knowledgeMicrosoft WordMicrosoft ExcelTyping skillsOrganizational skillsCommunication skillsTeam collaboration

Required

High School graduate or equivalent

Provide top-notch customer service by communicating effectively with empathy, patience and high-level listening when interacting with donors

Strong organizational and communication skills required

Must be able to multitask; maintaining verbal communication quality standards while adhering to internal procedures using a computer and a variety of computer applications

Can comfortably use both desktop and laptop computers and has proficiency in Microsoft Word and Excel

Must be able to learn and demonstrate a general understanding of Native American culture and communicate the mission of St. Joseph's Indian School

Be a self-motivated team member and contribute to a positive and supportive work environment

Basic typing skills required (35 wpm or more with high accuracy)

Must be able to successfully pass a criminal background check