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Sub-Zero Group, Inc. · 15 hours ago

Customer Service Representative - Part-Time - Madison, WI

Madison, WI

Part-time

Onsite

Entry Level

1+ years exp

Sub-Zero Group, Inc. is a leading manufacturer of luxury kitchen appliances and is seeking a dedicated Customer Service Representative. The role involves providing excellent customer service, troubleshooting product issues, and ensuring customer satisfaction while managing calls and data entry efficiently.

Consumer GoodsFood and BeverageHome AppliancesManufacturing

Responsibilities

As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners

Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers

Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern

Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products

Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company

Qualification

Customer service experienceProblem solving skillsNegotiation skillsProduct support experienceBachelor’s degree

Required

High school diploma or GED a must

Minimum of one (1) year of customer service experience required

Intermediate problem solving and negotiation skills

Exceptional customer service skills with a polished and professional style and delivery

Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months

Minimum 100 MB download speed required

Wired connectivity to the dedicated modem/router

This position requires a pre-employment drug/alcohol test and background check

Preferred

Bachelor's degree or other advanced education a plus but is not required

Product support experience preferred

Over 100 MB download speed preferred

Company

Sub-Zero Group, Inc.

Icons of design and paragons of performance, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes.

Founded in 1945

Madison, Wisconsin, USA

1001-5000 employees