Pickle Robot Company · 3 weeks ago
Robotic Field Service Technician
Greenville, SC
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $73K/yr
2+ years expPickle Robot Company is a fast-growing, VC-backed robotics company that automates the unloading process of trucks and containers. They are seeking a Robotic Field Service Technician who will be responsible for emergency repairs and maintenance of robotic unload systems, ensuring minimal customer downtime and maintaining reliable operations.
Artificial Intelligence (AI)Industrial ManufacturingRobotics
Responsibilities
Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance
Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field
Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods
Execute rapid troubleshooting of complex electro-mechanical systems under time-sensitive conditions
Conduct preventive and corrective maintenance on robotic unload systems during site visits
Work closely with the Boston-based support team to diagnose issues remotely before arrival and coordinate repair strategies
Use clear written and verbal communication to provide real-time status updates to customers and internal teams during emergency responses
Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness
Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed
Build strong relationships with customers as their trusted emergency response partner
Qualification
Required
Hands-on experience solving issues with complex electro-mechanical equipment in field service or maintenance roles (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, Industrial Equipment, etc. sectors is acceptable)
Proven ability to work independently and make quick technical decisions under pressure in emergency situations
Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability
Familiarity with Linux and Windows GUI and CLI for system diagnostics
Solid working knowledge of wiring/electronics and ability to use diagnostic tools (Multimeters, O-Scope, etc.)
General understanding of networking (IP Addresses, DNS Servers, etc.) for troubleshooting connectivity issues
Ability to read engineering drawings and other engineering-produced documentation
Experience reading debug machine output and logs to diagnose software-related issues
Ability to follow step-by-step safety procedures exactly, including Lock-Out-Tag-Out protocols in unfamiliar environments
Strong communicator with both technical and non-technical stakeholders, able to explain complex issues clearly under time pressure
Customer-focused mindset with the ability to remain calm and professional during high-stress emergency situations
Physically capable of lifting and moving up to 50 lbs
Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate-controlled)
Valid driver's license and clean driving record
High School diploma or equivalent
Preferred
2+ years of field service or emergency maintenance experience
Spanish language proficiency is extremely valuable and helps us interact with warehouse associate stakeholders
Experience with industrial robotics, automation systems, or warehouse equipment
Background in electrical or mechanical troubleshooting
Prior customer-facing technical support experience in emergency response roles
Benefits
Health, dental, & vision insurance
Unlimited vacation
All federal and state holidays
401K contributions of 5% your salary
Travel supplies
Other items to make your working life more fun, comfortable, and productive
Company
Pickle Robot Company
We believe the best working experience is one where machines do the heavy lifting and people do the problem solving.
51-200 employees
H1B Sponsorship
Pickle Robot Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (1)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$102.45MKey Investors
RanpakHyperplane
2024-11-11Series B· $50M
2024-05-03Series B· $15M
2022-11-15Series A· $26M
Leadership Team
Andrew Meyer
CEO
D
Dan Paluska
Co-founder, VP of Robotics
Recent News
2025-12-24
2025-12-19
2025-12-17
Company data provided by crunchbase