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Golden 1 Credit Union · 4 weeks ago

Deposit Account Servicing - Member Beneficiary Support Advocate - Specialist

Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$25.40/hr - $27/hr

4+ years exp

Golden 1 Credit Union is seeking an experienced Member Beneficiary Support Advocate - Specialist to support deceased account processing and project improvements. The role involves verifying documentation, ensuring compliance with regulations, and collaborating with legal teams while managing work queues and driving digital innovation.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Verification and Documentation: Display meticulous attention to detail and ensure all pertinent documents are accounted for that pertain to the deceased case. Interpret probate, letters of testamentary and trust documents

Legal Coordination: Collaborate with legal representatives, with next of kin, and other relevant parties to confirm necessary documentation is obtained and accurate prior to approving disbursement and account closure

Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position

Record-Keeping: Maintain detailed procedures and current forms related to deceased accounts. Review daily reporting to effectively manage queues and reassign work as needed

Communication: Keeping all relevant stakeholders informed about the progress of the cases, providing clear and transparent communication

Dormant and Escheatment: Has a firm understanding of the dormant and escheatment process and state law requirements. Assist with making outbound calls to unite individuals with funds and reduce escheatment volumes

Work Assignments: Manages daily reporting and queue management that includes phone responsibilities and mail distribution

Closure Process: Accurately document actions taken, and outcomes achieved for continuous improvement when settling an account. Perform 2nd line monitoring to ensure policy guidelines are followed

Problem Resolution: Take ownership and resolve complex issues with tact and diplomacy

Training and Development: Stay informed about industry’s best practices and lead training sessions to help develop peers and ensure they are equipped with the knowledge to meet organizational goals

Digital Expectation: Identify and create digital opportunities for faster, easier account resolution. Remain involved with organizational changes that include technology-driven strategies to enhance the deceased process

Engagement Participation: Encourage an inclusive environment that values diverse perspectives and backgrounds that align with Golden 1’s mission, vision, and core values

Qualification

Deceased account processingEscheatment lawsFinancial regulationsLegal documentation interpretationProblem-solving skillsCommunication skillsCompassionate communicationTechnology proficiencyTeam leadershipAdaptabilitySelf-motivatedCritical thinking

Required

Minimum of a high school diploma or equivalent

4 years of experience in complex deceased account processing within the financial services industry, demonstrating a deep understanding of the intricacies and sensitivity involved in managing such accounts

3 years of experience with Escheatment and Dormant accounts laws and state regulations

5 years of experience in member service with a strong background in operational knowledge in the financial industry

Advanced knowledge of legal considerations related to deceased accounts, estate planning, probate processes, and other relevant relationships

Strong understanding of escheat laws governing dormant accounts and unclaimed property

In-depth knowledge in Escheatment and Dormant regulations governing property at the federal, state, and local levels

Ability to interpret trust and court documents to ensure accurate and compliant estate handling, demonstrating legal comprehension

Understand small estate affidavit thresholds

Advanced problem-solving skills and timely responses

Ability to navigate and resolve conflicts with discretion and professionalism, particularly in emotionally challenging situations

Proficient in using systems, databases, and other relevant technologies

Independent self-motivated worker who takes initiative without need of supervision

The ability to adapt to changes in the work environment or unexpected challenges

Analyze situations and make critical informed decisions and think strategically

Possess a valid California driver's license

Escheatment and Dormant Certification

Certification specific to deceased account management

Preferred

A bachelor's degree in finance, accounting, business administration or 3 years in a related field

Demonstrate leadership to guide a team effectively

Certification on deceased account handling or experience and skills as a deceased account processor well equipped to handle the complexities and challenges associated with this role

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)