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ACI Worldwide · 9 hours ago

Cost & Strategic Processing Relationship Manager

Omaha, NE

Contract

Onsite

Senior Level, Lead/Staff

8+ years exp

ACI Worldwide powers the payments ecosystem globally, and they are seeking a Cost & Strategic Processing Relationship Manager to manage strategic relationships that drive significant business operations. The role involves managing partner relationships, resolving escalations, negotiating agreements, and serving as a subject matter expert in card and bank processing.

BillingFinancial ServicesInsurTechMobile PaymentsPaymentsSoftware

No H1B

Responsibilities

Manage strategic partner relationships such as processing banks, card processors and check vendors, to facilitate payments and ensure operation according to contract and SLA requirements

Drive resolution on escalations pertaining to card and bank processors, including providing expertise, suggesting solutions, and participating in troubleshooting

Negotiate complex agreements and renewals with partners, which includes SLAs that ensure ACI is protected legally, financially, and technically

Manage and drive a sense of urgency with escalations, both internally and with partners

Serve as subject matter expert for internal customers in card and bank processing, as well as in the intricacies of ACI’s relationships, agreements and integrations with the card and bank processors

Serve as ACI subject matter expert to the card and bank processors

Take part in partner management processes to include fulfillment of partner requests to ACI for information such as audit attestations, transaction volumes, etc. to support periodic due diligence reviews, and make entries in ACI’s Third Party Vendor Management program tool in accordance with requirements and submission deadlines

Create and drive project teams including both internal and external stakeholders to define and articulate business needs and requirements for the integration of new products or client solutions to ensure proper set up and eliminate operational risk and increase efficiency

Participate in COGS management to include analysis of costs, budget input, and oversight of monthly expense to budget review

As needed, participate in the annual 1099K payment reporting process

Perform other duties as assigned

Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics

Understand and comply with Risk Management program requirements

Qualification

CardACH processingContract negotiationsRelationship managementBudget managementAdvanced Excel skillsAnalytical skillsEffective communicationProblem-solving skillsTime managementInterpersonal skills

Required

Deep understanding of card and ACH processing, including the transaction lifecycle, processing economics, technology, tender methods, processor and ODFI responsibilities, merchant responsibilities, and regulatory compliance

History of successful contract negotiations and service level agreements

Experience in managing complex relationships, holding partners accountable and driving a sense of urgency during escalations and as needed

Experience collaborating with internal and external stakeholders for the benefit of both

Must be able to apply abstract thinking to regulatory, legal and partner requirements in real and hypothetical scenarios to better drive the business' desired outcomes

Understanding of budgets, cost allocations and monthly accrual processes

Effective verbal and written communications

Must be organized, detail oriented and must possess excellent problem-solving skills

Ability to work under pressure and meet deadlines is essential

Ability to exercise independent judgement and make decisions related to the business and its strategic partners

Ability to persuade internal stakeholders on the need for prioritization of the business' objectives when faced with competing priorities

Self-starter with the ability to interact with leadership and peers

Strong attention to detail, quantitative skills, and commitment to data integrity

Advanced Excel skills, and experience with MS Word and PowerPoint

Solid time management skills and ability to manage multiple priorities

Positive attitude and willingness to help out as needed

Excellent interpersonal skills