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PhyNet Dermatology LLC · 1 day ago

Patient Services Representative - Front Desk - Bellevue, WA

Bellevue, WA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

0+ years exp

Eastsidedermatology is a healthcare provider seeking a Patient Services Representative - Front Desk to join their team. This role involves managing patient registration, appointment scheduling, and clinical call coordination to ensure exceptional patient care and operational efficiency.

Health Care

Responsibilities

Greet patients warmly and professionally upon arrival

Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience

Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries

Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness

Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors

Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction

Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners

Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible

Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration

Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations