Meltwater · 1 day ago
Customer Success Manager II
New York, NY
Full-time
Hybrid
Mid Level
$53K/yr - $71K/yr
3+ years expMeltwater is a company dedicated to ensuring the success and satisfaction of its customers. The Customer Success Manager II role focuses on driving product adoption, implementing risk mitigation strategies, and conducting user training to enhance customer experiences and foster strong relationships.
AnalyticsArtificial Intelligence (AI)Data IntegrationPublic RelationsSaaSSocial MediaSocial Media ManagementSoftware
Responsibilities
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty
Drive client engagement and product adoption to ensure ongoing value delivery
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts
Qualification
Required
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success
Proactive approach in identifying and addressing customer needs and opportunities promptly
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success
Excellent written and verbal communication skills in English
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
The ability to legally work in the country of hire is required for this position
Benefits
Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Company
Meltwater
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior.
1001-5000 employees
H1B Sponsorship
Meltwater has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (5)
2022 (9)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$300MKey Investors
VerdaneVista Equity PartnersSilicon Valley Bank
2023-12-18Private Equity· $65M
2019-03-15Private Equity· $175M
2017-02-07Debt Financing· $60M
Leadership Team
John Box
CEO
Aditya Jami
Chief Technology Officer
Recent News
2025-12-19
Company data provided by crunchbase