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Manpower · 1 month ago

Hotel General Manager

Lake Placid, NY

Full-time

Onsite

Senior Level

$115K/yr - $135K/yr

5+ years exp

Manpower is seeking an inspiring, hands-on General Manager to lead operations at a modern, design-forward lakeside resort in Lake Placid, NY. The role involves overseeing all hotel operations, driving guest satisfaction, and developing a high-performing team while ensuring financial targets are met.

ConsultingRecruitingStaffing Agency

Hiring Manager

Stephanie Leon

Responsibilities

Oversee all departments, ensuring alignment with brand standards, ownership goals, and financial targets

Drive guest satisfaction, team engagement, and operational excellence through proactive leadership

Implement innovative practices that enhance efficiency and elevate the guest experience

Model a polished, welcoming, service-driven presence throughout the property

Engage with guests to gather insights and address opportunities for improvement

Foster a culture where every team member takes ownership of guest satisfaction

Recruit, train, and mentor a high-performing, service-oriented team

Build succession plans and development paths for department leaders

Promote a collaborative, positive, and achievement-driven culture

Partner with the sales team to drive revenue through strategic initiatives, partnerships, and creative promotions

Serve as the property’s community ambassador, engaging with local organizations and tourism partners

Analyze market trends to position the resort as a top choice for leisure and group business

Develop and manage budgets, forecasts, and performance metrics

Optimize profitability through effective cost control and strong revenue management practices

Collaborate with ownership to evaluate performance and implement improvement strategies

Qualification

General Manager experienceF&B operationsSales operationsTeam-building abilitiesBusiness acumenCommunication skillsLeadership abilitiesHotel openings experience