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Carrington Mortgage Services, LLC · 1 month ago

Mortgage Loan Officer, Consumer Direct

Chandler, AZ

Full-time

Onsite

Mid Level

$125K/yr - $300K/yr

Carrington Mortgage Services, LLC is a leading mortgage provider specializing in home purchase and refinance products. They are seeking a Mortgage Loan Officer to advise customers on mortgage options and guide them through the mortgage process while ensuring compliance with all regulations.

FinanceFinancial ServicesLendingMobile AppsReal Estate

Responsibilities

Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers

Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan

Follow up with customers to ensure we are providing a high level of best-in-class service

Adhere to all phone, email and SMS disclosure requirements when interacting with customers

Partner with all respective business partners to ensure an expedient and seamless process of file flow

Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs

Maintain adherence to all applicable laws and regulations regarding mortgage lending

Perform other duties as assigned

Qualification

FHA productsVA productsUSDA productsPurchase transactionsRefinance transactionsUnderwriting guidelinesLoan origination systemLead management systems knowledgeCommunication skillsAttention to detailInterpersonal skills

Required

Knowledge of FHA, FNMA, FHLMC, VA, and USDA products

Knowledge of purchase and refinance transactions

Knowledge of Carrington's underwriting guidelines and investor requirements or ability to learn quickly

Knowledge of Carrington's loan origination system or ability to learn quickly

Proficient at or capable of learning all mortgage origination software and technologies

Passionate about serving current Carrington Mortgage customers

Excellent communication, listening and interpersonal skills

Strong attention to detail

Preferred

Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Software

Benefits

Comprehensive healthcare plans for you and your family.

Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company

Carrington Mortgage Services, LLC

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NMLS ID #2600 (www.nmlsconsumeraccess.org) http://www.carringtonmortgage.com At Carrington Mortgage Services, LLC, we believe home is both a place to live, and a powerful financial tool.

Founded in 2007