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Mike Albert Fleet Solutions · 1 month ago

Client Partnership Manager - West Coast

Cincinnati, OH, US

Full-time

Onsite

Senior Level

5+ years exp

Mike Albert Fleet Solutions is a company that specializes in fleet management services. They are seeking a Client Partnership Manager to manage client relationships and develop strategies for retention and growth, ensuring client satisfaction and optimizing fleet efficiency.

AutomotiveLogistics

Responsibilities

Acts as primary point of contact for all strategic and relationship management for clients ensuring resolution and escalation where necessary

In-person meetings with client to review Client Partnership data and foster relationship

Proactively provides consultation around valuable strategies and best practices to increase client satisfaction and improve fleet management

Develops and fosters a deep working relationship with assigned clients by frequently exchanging professional correspondence such as industry trends, fleet cycle strategies, quote calculations, order commitments, fleet best practices and recommendations

Acts as voice of the client to develop data relative to marketing trends, competitive products, and pricing. Solicits and obtains agreement from key decision maker(s) and administrators for participation in the annual client engagement survey and ad-hoc testimonials and case studies

Identifies “decision maker(s)” and others who can influence the decision-making and account maintenance process. Establishes and maintains relationships with these individuals

Analyzes client data to identify key trends and fleet opportunities using client’s data and key benchmarking annual metrics and best practices to tell the story that supports recommendations and actions necessary to optimize the client’s fleet efficiency and positive contribution to their business goals and objectives

Prepares and presents Partnership Review at a minimum once a year with Data & Insights standard reporting, preferably in person

Prepares and presents fleet analysis and recommendations on regular basis (monthly/quarterly)

Assists clients with vehicle specification requirements, model year projections, term and contract recommendations for new vehicle and renewal vehicle orders. Monitors current vehicles on lease to recommend lease extensions and or revisions

Proactively seeks growth and expansion opportunities from clients to achieve portfolio sales and retention targets/goals

Manages requests for nonstandard client report needs and elevates when identified as impactful for prioritization consideration

Consistently monitors client credit approval limits and facilitates financial review with credit team to ensure credit limits align with client growth goals

Introduces and demonstrates, along with internal Subject Matter Experts (SME), new products, services and technology enhancements to clients as needed. Manages product opportunities in Salesforce to give visibility to organization to support new product offerings

Educates clients on fleet management services, including but not limited to, vehicle ordering processes, fleet incentive programs, and Mike Albert’s fleet management portals and tools

Partners with Business Development Manager (BDM) through the sales cycle to achieve specified corporate sales targets. Participates in sales presentation for new prospects tailored to their fleet goals

Acts as quarterback for client with Mike Albert Fleet Solutions (MAFS) internal departments such as Client Support, Onboarding, Structure, and other SMEs to deliver best in class recommendations and guidance to clients

Acts accordingly in a team environment with all MAFS operating units to respond to client requests, investigate client concerns, and drive to resolution

Monitors client activities, cases, and queues working cross functionally to ensure work performed is completed with quality and within Service Level Agreements to ensure client expectations are met or exceeded. Escalates issues as necessary

Monitors survey data including Pulse, Annual Survey and others to determine actions needed to support a positive Client Health Status

Acts as the liaison between existing clients and credit team regarding contractual and credit matters

Is a liaison between client, product team, and product partners to proactively resolve issues

Builds and maintains a thorough knowledge and understanding of the fleet and automotive industry and marketplace. Researches the industry by reviewing industry publications, attending trade shows, utilizing internal resources, and developing relationships with regional Original Equipment Manufacturers contacts etc. to identify trends and/or new products

Guides client thru MAFS processes and helps interpret MAFS business documents and reports

Develops strong financial acumen and can effectively consult on acquisition methods and strategies that align with client business and fleet goals and objectives while supporting Mike Albert product and profitability goals

Ensures Salesforce is continually updated with client total fleet potential, client health status and client interactions

Maintains an ongoing working knowledge of the company’s systems and processes

Demonstrates excellent presentation and negotiation skills

Qualification

Fleet account managementSales strategiesFinancial acumenClient relationship managementAnalytical skillsSalesforcePresentation skillsNegotiation skillsComputer skillsWritten communicationVerbal communicationTeam collaborationProblem solvingAttention to detailInterpersonal skills

Required

Bachelor's degree or equivalent work experience

Minimum 5 years in fleet account management, sales, or related account management experience

Must reside West Coast of US, Texas, California, Arizona, Washington, Oregon

Solution driven; highly creative, with strong problem solving and analytical skills. Able to analyze factors, develop effective sales strategies and stories, anticipate, and exceed client need and close sales

Excellent written/verbal communications skills

Excellent presentation and negotiation skills

High energy, self-motivated, driven, collaborative team player

Strong financial and analytical skills

Ability to set priorities, meet deadlines and handle multiple tasks while maintaining a calm disposition in pressured situations

Ability to function independently but work collaboratively within a team

Strong interpersonal skills for client interactions and ability to build relationships at all levels

Attention to detail with strong follow up skills

Must be able to perform and deliver on objectives in a fast paced and ever-changing environment

Strong computer skills with demonstrated experience in Word, Excel, PowerPoint and Salesforce

High moral and ethical standards to support Mike Albert values

Ability to travel up to 50%