Intuitive · 2 weeks ago
Senior Product Manager, Global Service Offerings
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
$169K/yr - $243K/yr
8+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming healthcare. The Senior Product Manager for Global Service Offerings will define and execute service offering strategies, ensuring they deliver value to customers while supporting company growth objectives.
Health CareManufacturingMedical Device
Responsibilities
Manage the lifecycle of global service contract offerings—from design and pricing to launch, performance monitoring, and retirement
Translate customer insights, market research, and product roadmaps into clear service offerings that align to customer outcomes and business goals
Develop business cases to support service solution proposals that demonstrate the desirability, viability, and feasibility for the proposed solution. Use proposals to secure support and funding from relevant stakeholders and leadership
Define value propositions that are simple, differentiated, and complementary to our medical device and digital solutions portfolio
Manage a suite of internal and external service value tools
Partner with Finance and Commercial teams to develop pricing and offering models based on market intelligence and economic analysis
Monitor KPIs (renewals, upgrades, margin, adoption, value realization) and use insights to refine strategy
Ensure offerings deliver measurable, outcomes-based value to customers and align to contract frameworks
Collaborate with regional and global stakeholders (Sales, Pricing, Marketing, Contracts, Service Ops, Legal) to launch and scale offerings effectively
Support Marketing’s efforts to create enablement materials (service collateral, readiness guides, tender support) and train teams to ensure successful adoption
Support contract renewals and subscription processes to drive recurring revenue growth
Work closely with Product Management, Engineering, and Service Delivery teams to incorporate evolving support requirements into service offerings and contracts
Partner with Customer Success, Field Service Engineering, Technical Support, Business Systems, and Digital Services to ensure operational readiness and quality of delivery
Act as a connector and subject matter expert across global teams, ensuring alignment on strategy, execution, and outcomes
Establish and track key performance metrics, using dashboards and analytics to measure success and identify opportunities
Conduct competitive and market analyses to guide evolution of service strategy
Capture and synthesize customer feedback to inform future offerings and continuous improvement
Develop and track goals for identified priorities. Ensure goals are aligned to business unit goals and corporate objectives
Engage in conferences, customer visits, job shadowing, and other relevant activities to build and maintain subject matter expertise and familiarity with Global Services, customer needs, and strategic opportunities
Perform other aligned duties as specified by Global Services Leadership
Qualification
Required
Minimum 8 years professional experience in product management, portfolio management, service management in healthcare, medical device, or equivalent role
Demonstrated success designing and managing global service offerings/contracts, or similar offerings, including pricing, GTM execution, and lifecycle management
Experience with subscription/recurring revenue models, contract renewals, or tender processes
Strong financial and analytical acumen, with proven track record of data-driven decisions
Strong track record of leading strategic initiatives from concept through to completion
Experience building business cases, using qualitative and quantitative data, to secure funding, resources, project/program support, and contribute to budget planning/negotiations
Excellent collaboration and influencing skills; proven ability to work effectively in a highly cross-functional, matrixed global environment
Exceptional written and verbal communication skills, with ability to develop and present impactful presentations on complex topics for cross-functional audiences (internal and external), director/VP-level leadership, and global stakeholders
Strong results orientation, organizational skills, and project management skills; able to prioritize and manage multiple initiatives and deadlines with attention to detail
Experience investigating and defining complex problems prior to solution development
Experience with market research, voice of customer feedback, voice of service feedback, or equivalent
Self-directed with awareness to proactively seek advice when needed
Strong knowledge of the MS Office product suite
Knowledge of medical device service operations or healthcare systems is a plus
Experience with SFDC and tableau is a plus
Minimum Bachelor's degree in a related field required
Preferred
MBA preferred
Benefits
Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Myriam Curet
Executive Vice President & Chief Medical Officer
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase