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BGIS · 21 hours ago

Data Center Technician

Nevada, United States

Full-time

Onsite

Entry, Mid Level

$26/hr - $28/hr

2+ years exp

BGIS is a leading provider of integrated real estate management services, and they are seeking a Data Center Technician to join their team in McCarran, NV. The role involves providing Tier II support for IT and Network Infrastructure within the Data Center, including installation, maintenance, and operations of equipment and services.

Real EstateReal Estate Investment

Responsibilities

Participates in proactive team efforts to achieve departmental and company goals

Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts

Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment

Completes physical installation, dressing, and connection of fiber and copper communications cables

Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies

Provides selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff

Provides visual inspection and status reporting services in response to customer requests

Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines

Site-specific roles will be defined in detail via supplemental documentation provided at the Data Center

Details for specific work assignments, tasks, and procedures will be provided as required

Physical work requirements of position will include regular walks through Data Center during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc

Must comply with all safety policies, practices and procedures

Provides security escort services for carriers, service providers, and maintenance technicians

Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met

Receives, records, & stores shipments of equipment & materials for customers & Data Center use

Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes

Other duties as assigned

Qualification

Data Center operationsITNetworking systemsServer hardware systemsMicrosoft OfficeUNIX/LinuxTCP/IP networkingData Center security standardsCustomer serviceTroubleshooting skillsWorkmanship standardsTeam collaborationCommunication skills

Required

Minimum 2 years' experience with IT and networking systems in a technical or operations capacity in a Data Center environment or equivalent work experience

Fundamental understanding of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits

Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2

Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD

Ability to act with urgency to provide world class customer support

Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted

Ability to work all shift schedules 7x24x365. On-call rotation as assigned

Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems

Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles

Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks

Ability to work independently and with limited supervision to complete assigned tasks

Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces

Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems

Demonstrated strong customer service skills and maintain good relations with customers and colleagues

Demonstrated excellent verbal and written communications skills

Preferred

Experience with dynamic Colocation and Managed Services environments is preferred

Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial