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FloQast · 7 hours ago

Enterprise Accounting Success Manager, Bay Area

San Jose, CA

Full-time

Hybrid

Mid, Senior Level

$96K/yr - $144K/yr

5+ years exp

FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. The Enterprise Accounting Success Manager will support the Enterprise customer base in the Close Management solution, ensuring high levels of satisfaction and engagement to maximize adoption and enhance the customer experience.

AccountingB2BEnterprise SoftwareSaaS

Growth Opportunities

No H1B

Responsibilities

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, IT, and Internal Audit) within our largest and most complex enterprise accounts

Deliver Consultative Solutions: Provide exceptional customer service, product assistance, training, and tailored, consultative solutions to help clients achieve their close management and accounting operational goals within your assigned book of business

Drive Engagement: Respond to all client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs)

Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your enterprise clients

Advocate for Clients: Understand the unique business needs of your enterprise accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction

Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention rate and strong net retention quarter over quarter

Orchestrate Executive Engagement: Partner with Executive leadership to organize and execute recurring executive business reviews (via Zoom and strategically planned on-site visits where expansion opportunities or risks exist)

Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline within enterprise accounts and assist in closing new business or pilots

Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients

Become a Product Expert: Develop deep product expertise, staying up-to-date on the latest features and functionality

Lead Strategic Meetings: Plan and lead in-person client meetings to expand our footprint, foster end-user adoption, and mitigate churn

Develop Account Strategies: Create and execute a comprehensive strategic plan for each customer. This plan will outline all global teams' and business units' goals and objectives, associated timelines, an expansion blueprint for leveraging all modules, and your tactics for engaging the entire user base. These plans will also include documented product requests/challenges and their status updates

Optimize Engagement Cadence: Assess and prescribe appropriate meeting cadences with all key players on a client’s finance team to understand their unique challenges and level of adoption

Track Key Metrics: Forecast and track key account metrics (e.g., quarterly sales results, NRR, CSQOss)

Provide Team Support: Act as additional support/back-up for new hires, including customer calls, trainings, weekly onboarding syncs, panel interviews, and customer escalations

Contribute to Team Goals: Undertake any other tasks that may be assigned to help the company meet its goals

Qualification

Accounting experienceCustomer success experienceAnalytical thinkingCross-functional collaborationProject managementCPA certificationFloQast experienceCommunication skills