Atlantic-IT.net · 1 month ago
IT Field Service Help Desk Technician
Somerset, NJ
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $70K/yr
2+ years expAtlantic-IT is a modern technology partner dedicated to helping businesses thrive in today’s digital landscape. The IT Field Technician delivers onsite and remote technical support to ensure seamless operation of end-user technologies while focusing on client satisfaction and professional communication.
Information ServicesInformation TechnologyManagement Information Systems
Responsibilities
Provide onsite and remote support for PCs, printers, phones, conference systems, mobile devices, and business applications
Support Microsoft 365, Windows OS, SharePoint, QuickBooks, Adobe, and other cloud platforms
Diagnose and repair workstations, peripherals, and network issues
Ensure conference rooms and executive meeting spaces are fully operational
Manage and update support tickets, maintaining clear communication throughout the process
Conduct proactive daily walkthroughs for VIP users
Assist with onboarding: workstation setup, user configuration, and orientation
Maintain security standards and confidentiality of client information
Escalate issues appropriately while ensuring client satisfaction
Support remote access technologies (Citrix, VPN, Terminal Server)
Assist with low-voltage cabling (CAT5e, CAT6, fiber) as needed
Document procedures, troubleshooting steps, and configurations for knowledge continuity
Qualification
Required
CompTIA A+ is required
2+ years in IT help desk or technical support
2+ years supporting laptops, desktops, servers, and network devices
2+ years of onsite field support experience
1+ years of Apple hardware, macOS, iOS, and iPadOS is required
A valid Driver's License is required
Willing and able to travel up to 70% locally is required
Ability to lift and move technical equipment of 50+ pounds is required
Preferred
Associate's degree in IT or equivalent is preferred
Microsoft certifications are strongly preferred
Apple Certified Technician is strongly preferred
Familiarity with VPN, Citrix, RDS, VOIP systems is preferred
Active Directory, DNS, DHCP is preferred
Low-voltage cabling and fiber experience preferred
Knowledge of ConnectWise (Manage/Automate) is preferred
Benefits
Medical/Vision/Dental insurance
Life insurance
Company paid short/long-term disability
Educational assistance
Employee assistance program
Adoption assistance
401(k) plan
Bonus program
Flexible Work Schedule
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Atlantic-IT.net
Atlantic-IT.net is a managed IT services provider company.
51-200 employees
H1B Sponsorship
Atlantic-IT.net has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase